International Voice Process Executive - HCL Tech (Noida)

International Voice process for Banking Sector (EXPERIENCED)

HCL is hiring candidates who are passionate to work in an international voice process for a renowned banking process.

Designation: Customer Support

Process: Inbound Calling. * No sales or upselling or cross selling. *

Experience: 1 to 6 Yrs in Voice process

Shift: Rotational Shift and rotational Off

*Candidates should be within 35 Kms from office location*

Work Location: HCLTech - Noida Sector 144

Interested candidates can share their resume and the below details to ida.priyadharshinis@hcltech.com and CC reshamraju.nanwani@hcltech.com

Subject of the Email: International voice Process - Noida

Full name as 10th Marksheet :

Mobile Number:

Email Id:

Total Experience:

Relevant Years of experience:

International Client Experience(Y/N):

Current CTC:

Expected CTC:

Okay with rotational shift and Offs (Y/N):

Ready to work from office (Y/N):

Notice Period:

Current Location:

Having all Offer & relieving documents of previous companies:

Ex-employee of HCL (Y/N):

IF yes, please share your SAP ID :

Please find the JD below.

Responsibilities

• Responding to clients via both voice and written communication. Utilizing both to ensure that the client gets the right outcome in a timely manner and that the outcome meets the individuals needs
• Responding to queries regarding our products, services, data and client accounts
• Managing multiple client queries at once
• Utilizing workflow tools to manage your own workload
• Contributing to the achievement of team targets including service levels and quality measures
• Maintain accurate records of customer communication and discussions using the appropriate internal system/s
• Utilizing available knowledge tools to not only ensure you are following correct processes but also to ensure you are asking the right questions at the right time
• Supporting or seeking support from other internal teams to ensure clients queries are answered and resolved
• Ensure that good client / consumer outcomes are at the center of all operational activity and decision making
• Deliver great clients and consumers service and seek to exceed client / consumer expectations

Mandatory qualifications:

Excellent communication skills both verbal and written Mandatory.

A problem solving mind-set.

The ability to multi task

Able to work well as an individual and as part of a team

Minimum 12th is mandatory.

Perks:

Cab facility is Available (Home pickup & Drop)

5 Days working