JR Operations Manager

Company Overview:
1-800-GOT-JUNK? is a leading franchise-system company amid hyper-growth, and is seeking an Jr. Operations Manager who fosters a positive team culture and thrives on challenges for our San Rafeal franchise. You will be hyper-focused on the growth of the business and its people. You will possess a relentless drive for excellence and know how to get things done! We look for people with the “entrepreneurial spirit”, individuals who look at the business and treat it as their own!

Job Summary:
The Jr. Operations Manager is a high-energy professional who is proactive and self-motivated with a demonstrated ability to think and plan strategically. An individual who can go above and beyond to get things done in a sales & service-driven environment. A leader who is capable of working at a high level both administratively in the office and also physically in the field, if necessary. The Jr. Operations Manager will mentor team members, find ways to increase the quality of customer service, and implement best practices across all levels. Ultimately, the Jr. Operations Manager will be trusted to ensure the franchise operations are put in the best position to “Win the Day”. 
 
TRAINING: You will spend Weeks 1-4 working in the field as a Truck Team Member to grasp a full understanding of what we do. You need to learn the business before you can help run it!

COMPENSATION: $27.00/hour during training, $30/hr after successful training period. Plus Performance-based bonus ( Please note, it will be regular truck team member pay if/when you are needed on the trucks)

LOCATION: San Rafael, CA

SCHEDULE: Must be available to work Saturday - Tuesday with flexibility on the 5th day. 
 
The Jr. Operations Manager will be directly responsible for (but not limited to) the following goals, plans, and key initiatives:

• Supervise a team of Truck Team Members and motivate them to achieve the goals set with the assistance of the franchise’s Senior Operations Manager and General Manager.
• Communicate with field teams and motivate them to achieve daily sales, marketing, and operational goals that are set by the General Manager.
• Plan and oversee daily route efficiencies for truck teams
• Be the driving force for same-day growth and maximize the opportunities on the schedule to “Win the Day”
• Ensure high-quality execution for all jobs; monitor post-job satisfaction of customers, and proactively address any issues that arise
• Maintain and ensure all information related to sales, estimates, job/truck, and other operational details is entered in supporting information systems, ensuring all details are accurate and up-to-date
• Ensure EFAs are met every day and on every job: On-time Service, Up-Front Rates, Clean, Shiny Trucks, Friendly, Uniformed Drivers
• Ensure “End of Day” checklists are completed (Operational and Truck Team Route Journals)
• High-quality execution of all customer jobs, delivering post-job satisfaction of customer feedback and proactively addressing any issues, giving recognition and in-the-moment coaching to field teams.
• Deliver sales support to avoid customer cancellations
• Review daily metrics and identify opportunities for efficiency. Share data with management and teams.
• Contribute to morning huddles, and foster a work environment that is “All About People”.
• Work in the field, performing Truck Team tasks, if and as needed

Qualifications and Skills:

• A positive “Let’s Get it Done” attitude
• ​Genuine belief in our Core Values - Passion, Integrity, Professionalism, and Empathy
• 2 yrs in a similar leadership/management role in the general labor service industry
• Business-related degree/diploma strongly preferred
• Sales experience will be an asset
• G-Suite, Google Drive (docs & sheets) experience is a plus
• Ability to lead by example in the field, performing service to our customers
• Excellent multi-tasking and time management skills.
• A strong desire and ability to motivate others to excel and hit goals.
• Excellent verbal & written communication skills.
• Enjoy both physical work and office work equally.
• Flexible with work schedule depending on seasons and staffing levels.
• ​A valid and clean driver's license.

1-800-GOT-JUNK? is dedicated to helping its employees realize and fulfill their potential at work and in life. We have a great culture and excellent opportunities for advancement as well as equity opportunities for the right candidate. Qualified individuals are invited to apply today.

Salary : $27 - $30