What are the responsibilities and job description for the Operations Manager position at 1-800-GOT-JUNK - San Francisco Bay?
Company Overview:
1-800-GOT-JUNK? is a top-performing franchise organization experiencing exciting growth, and we’re currently hiring a Junior Operations Manager to join our San Rafael team. We're looking for someone who thrives in a team-oriented, fast-paced environment and is passionate about building a strong workplace culture. You’ll play a key role in helping grow the business while developing people. If you bring an entrepreneurial mindset and treat the business like it’s your own, you’ll fit right in.
About the Role:
The Junior Operations Manager is a driven and hands-on leader who is energized by solving problems and creating systems for success. This is a dynamic role where you'll split your time between office-based responsibilities and field support. You'll lead by example, support team performance, and help ensure smooth day-to-day operations. You’ll coach your team, champion great customer service, and work alongside leadership to continuously improve processes and outcomes.
Initial Training:
To fully understand our business from the ground up, your first 4 weeks will be spent working in the field as a Truck Team Member. This foundational training is key to your success in the role!
Compensation:
San Rafael, CA
Schedule:
Saturday–Tuesday availability required, with flexibility on a potential 5th workday.
Your Key Responsibilities Will Include:
At 1-800-GOT-JUNK?, we’re committed to helping our team members grow both personally and professionally. We offer a supportive work environment, real opportunities for career progression, and even potential equity options for the right fit. If you're ready to make an impact, Apply Today!
1-800-GOT-JUNK? is a top-performing franchise organization experiencing exciting growth, and we’re currently hiring a Junior Operations Manager to join our San Rafael team. We're looking for someone who thrives in a team-oriented, fast-paced environment and is passionate about building a strong workplace culture. You’ll play a key role in helping grow the business while developing people. If you bring an entrepreneurial mindset and treat the business like it’s your own, you’ll fit right in.
About the Role:
The Junior Operations Manager is a driven and hands-on leader who is energized by solving problems and creating systems for success. This is a dynamic role where you'll split your time between office-based responsibilities and field support. You'll lead by example, support team performance, and help ensure smooth day-to-day operations. You’ll coach your team, champion great customer service, and work alongside leadership to continuously improve processes and outcomes.
Initial Training:
To fully understand our business from the ground up, your first 4 weeks will be spent working in the field as a Truck Team Member. This foundational training is key to your success in the role!
Compensation:
- $27/hr during training
- $30/hr following successful completion of training
- Performance-based bonuses
- (Note: standard Truck Team pay applies when working in the field)
San Rafael, CA
Schedule:
Saturday–Tuesday availability required, with flexibility on a potential 5th workday.
Your Key Responsibilities Will Include:
- Supporting and supervising Truck Team Members alongside the Senior Operations Manager and General Manager
- Motivating the team to meet and exceed sales and service goals
- Planning and optimizing daily routes for maximum efficiency
- Driving same-day growth by maximizing sales opportunities
- Monitoring job performance and ensuring top-notch customer satisfaction
- Managing accurate data entry and reporting across sales, scheduling, and operational systems
- Maintaining high standards of service including: on-time arrival, clear pricing, clean trucks, and friendly uniformed teams
- Ensuring all checklists and route journals are completed daily
- Providing coaching, recognition, and performance feedback in real time
- Delivering proactive customer support and helping to reduce cancellations
- Using metrics to identify process improvements and sharing insights with leadership
- Contributing to daily team huddles and promoting a people-first culture
- Stepping into the field to support service delivery as needed
- A positive, solution-focused attitude
- Alignment with our core values: Passion, Integrity, Professionalism, and Empathy
- 2 years of leadership experience in a service-based or labor industry
- Business-related education is a plus
- Sales experience is an asset
- Comfortable using Google Drive, Docs, and Sheets
- Willingness to lead from the front and work in the field
- Strong time management and organizational skills
- Excellent communication skills
- Ability to balance office and field work
- Flexible with scheduling based on team needs
- Valid driver's license with a clean record
At 1-800-GOT-JUNK?, we’re committed to helping our team members grow both personally and professionally. We offer a supportive work environment, real opportunities for career progression, and even potential equity options for the right fit. If you're ready to make an impact, Apply Today!
Salary : $27 - $30
