What are the responsibilities and job description for the OPERATIONS MANAGER position at 1-800-PACK-RAT LLC?
1-800-PACK-RAT was founded in 2002 with a focus on making moving and storage simple. With portable storage containers, customers have the flexibility to choose on-site storage, warehouse storage, local moving, long-distance moving or any combination. Our team of experts is available to help customers from start to finish with the goal of exceeding every customer’s expectations.
Position Overview: We are seeking an experienced and motivated Operations Manager to provide inspired leadership for the operation of one of our local facilities. This role involves making important policy and strategic decisions, as well as developing and implementing operational policies and procedures. The Operations Manager will ensure excellent customer service by properly executing deliveries and service requests as scheduled. Additionally, they will manage daily route scheduling, inventory, customer opportunities, and collections, while ensuring a safe workplace for all facility employees.
Essential functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Supervise and manage daily operations and facility employees
- Train, communicate, and enforce company and DOT safety procedures
- Ensure proper maintenance of facility and storage units
- Provide excellent customer service by executing deliveries and other requests for service
- Make recommendations for employee actions including hiring, pay, training, and performance reviews and terminations
- Perform facility opening and closing functions
- Ensure trucks and forklifts are operable and are being maintained properly and in accordance with company procedures
- Prepare, evaluate, and balance the employee and delivery schedules
- Manage customer relationships and resolve customer issues
- Manage facility inventory and assets
- Work and manage warehouse and route as needed
- Schedule and coordinate meetings
- Successfully manage and collect on past due accounts
- Develop strategies for better workplace efficiency, safety, and goal achievement
- Email and phone correspondence
- Liaise between managers, customers, and employees
- Monitor spending patterns and budget
- Assist with marketing initiatives as needed
Competencies/skills
- Strong leadership skills
- Effective problem-solving skills
- Ability to make sound business decisions
- Proficient software skills
- Strong communication skills
- Ability to adapt in a fast-paced environment
- Ability to use power tools and forklift safely
- Possesses strong organizational and time management skills
- General knowledge of DOT and OSHA requirements for a safe workplace
Specialized knowledge and/or licenses
- CDL A or B with exceptional driving record preferred
- Must secure and renew Medical Examiner’s Card by passing DOT Physical (every two years) if CDL licensed
- Forklift experience REQUIRED
Benefits:
- Home every day.
- Competitive wages based on experience.
- Comprehensive benefits package including health, dental, and vision insurance.
- Paid time off and holidays.
- 401K with company match.
*This position is a base salary plus bonus potential*
1-800-Pack-Rat, LLC is proud to be an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law
