What are the responsibilities and job description for the Customer Service Representative position at 1-800-Plumber + Air of North County California?
We are looking for a motivated individual to perform office duties. This will include answering calls, dispatching calls to technicians, basic accounting functions, and other office responsibilities. Basic computer skills are required for this position. 1-800-Plumber Air is very customer focused in providing a high quality customer experience for each of our customers.
Requirements:
- Have a courteous and pleasant demeanor
- Greet visitors to the building
- Perform clerical and mail processes
- Take inbound calls being the first impression for the customer.
- Utilize great communication skills to ensure the customer is satisfied and all needed information is received during the call.
- Make sure the phone is answered by the 3rd ring using the approved greeting each time.
- Technician Scheduling
- Handles Invoice Process
- Enable calls to answering service at end of day.
- Additional duties as directed by owners/manager
Other requirements:
- Clean Background
- Pass Drug Test
- Reliable Transportation
- Active Cell Phone
- Valid Driver’s License
Salary : $19 - $25
