What are the responsibilities and job description for the Enrollment Case Manager (ECM) position at 1 Alpha Consulting LLC?
Overview
The Enrollment Manager plays a critical role in overseeing the enrollment process for our organization, ensuring that potential clients receive the guidance and support they need to access our services. This position requires a dynamic individual with strong leadership skills and a background in social work, behavioral health, or related fields. The Enrollment Manager will work closely with clients, staff, and community partners to facilitate successful enrollment and retention strategies.
Duties
- Lead and manage the enrollment team to ensure effective outreach and engagement with potential clients.
- Utilize motivational interviewing techniques to assess client needs and guide them through the enrollment process.
- Collaborate with community organizations to promote services and enhance workforce development initiatives.
- Provide supervision and mentoring to staff, fostering a supportive environment that encourages professional growth.
- Develop and implement enrollment strategies that align with organizational goals, focusing on populations such as those in addiction counseling or child welfare.
- Maintain accurate records of client interactions and progress within the enrollment system.
- Conduct training sessions for staff on best practices in enrollment processes, including Medicare-related services when applicable.
- Monitor compliance with regulatory requirements related to enrollment practices.
Experience
Candidates should possess a strong background in social work, behavioral health, or related fields. Experience in workforce development or addiction counseling is highly desirable. The ideal candidate will have:
- Proven experience in supervising teams and mentoring staff members.
- Familiarity with child welfare and childcare systems is a plus.
- Strong communication skills with the ability to build rapport with diverse populations.
- A commitment to providing high-quality service and support to clients throughout the enrollment process.
This role is essential for ensuring that individuals receive the necessary assistance in accessing vital services, making it a rewarding opportunity for those passionate about making a difference in their community.
Job Type: Full-time
Pay: $20.50 - $21.50 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
Work Location: On the road
Salary : $21 - $22
