Automotive Service Advisor

Wexford Mazda

As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners in the drive lane to explaining the repair process, our Service Advisors are true professionals who enjoy helping others!

#1 Cochran is the leading automotive retailer in the tri-state area. Yet one of our greatest assets isn't our size or our multi-million dollar inventory. Our greatest asset and driving force behind our success is our 1800 plus team members. We have been recognized as one of Pittsburgh’s top workplaces for 14 years running! COME JOIN OUR WINNING TEAM.

As a member of our team, you will join an award-winning workplace where people and innovation thrive. We are obsessive about learning and development – at every mile marker of your career. We are one team bound by one set of values, with one overarching vision: to move our customers, our team members, and our communities in the most moving ways possible. If you’re ready to make your move, steer your career here and join our talented team of thinkers, doers, dreamers, and disrupters.

What We Offer

• Full complement of health insurance benefits
• Paid Time Off immediately (12, 16, 20 days annually)
• Paid Holidays
• 401(k) with Company match
• Paid Parental Leave
• Competitive Pay Plan

Responsibilities

• Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether via phone or in person.
• Schedule service appointments utilizing the available scheduling system properly.
• Obtain customer history and vehicle data prior to arrival when possible.
• Greet customers in a timely, friendly manner and obtain vehicle information.
• Document customer’s vehicle needs accurately and clearly on repair order.
• Inspect vehicle for damage and other needs.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications.
• Review Multi-Point Inspection format and ask for authorization.
• Check on progress towards completion. Contact customers regarding any changes in the estimate or promised time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed.

Qualifications

• Organized and friendly personality
• Excellent time management skills
• Tech savvy
• Fantastic verbal communication with your customers
• Professional and energetic work-style
• Previous dealership service advisor experience is a HUGE plus

We welcome always replies in strict confidence. Qualified applicants should email a work history or resume to our attention. EOE

#1 Cochran - ONE Great Place to Grow Your Career!

Job Type: Full-time

Pay: $50,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Shift:

• Day shift

Work Days:

• Monday to Friday
• Rotating weekends

Ability to Relocate:

• Wexford, PA 15090: Relocate before starting work (Required)

Work Location: In person

Salary : $50,000 - $70,000