What are the responsibilities and job description for the Lobby Ambassador Specialist position at 1 Hotel Hanalei Bay?
description2：Hotel Overview
Located in the heart of paradise, 1 Hotel Hanalei Bay offers an unparalleled resort experience that combines luxurious amenities, stunning natural beauty, and unparalleled service standards. Our team of seasoned professionals is dedicated to delivering personalized experiences that exceed your expectations, whether you're here for business, leisure, or simply to unwind and recharge.
Job Summary
We're seeking a talented Lobby Ambassador to join our team! As the face of our hotel, this individual will be responsible for ensuring that every guest's experience is nothing short of exceptional. From greeting guests warmly to addressing their concerns and exceeding their expectations, this role requires someone who is passionate about delivering exceptional customer service and creating lasting memories.
Key Responsibilities
* Deliver warm and personalized greetings to guests, setting the tone for their entire stay
* Provide expert guidance and support to guests, answering questions and resolving any issues that may arise
* Work closely with colleagues to ensure seamless service delivery, communicating effectively to ensure that all guests receive the highest level of care and attention
* Stay up-to-date on hotel operations, policies, and procedures to ensure that all guests receive accurate and timely information
* Collaborate with cross-functional teams to develop and implement creative initiatives that enhance the guest experience
Requirements
* 1 year of customer service experience, preferably in a hospitality setting
* Excellent communication and interpersonal skills, with the ability to engage with guests from diverse backgrounds and cultures
* Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities simultaneously
* Basic math skills and knowledge of yield management principles are essential for this role
* Familiarity with hotel systems and software is a plus, but not required
What We Offer
At 1 Hotel Hanalei Bay, we believe that our employees are the key to delivering outstanding guest experiences. That's why we offer a comprehensive benefits package that includes competitive pay, health insurance, retirement planning, paid personal days, and opportunities for career advancement. Plus, enjoy perks like access to exclusive events, discounts on hotel stays, and more!
Located in the heart of paradise, 1 Hotel Hanalei Bay offers an unparalleled resort experience that combines luxurious amenities, stunning natural beauty, and unparalleled service standards. Our team of seasoned professionals is dedicated to delivering personalized experiences that exceed your expectations, whether you're here for business, leisure, or simply to unwind and recharge.
Job Summary
We're seeking a talented Lobby Ambassador to join our team! As the face of our hotel, this individual will be responsible for ensuring that every guest's experience is nothing short of exceptional. From greeting guests warmly to addressing their concerns and exceeding their expectations, this role requires someone who is passionate about delivering exceptional customer service and creating lasting memories.
Key Responsibilities
* Deliver warm and personalized greetings to guests, setting the tone for their entire stay
* Provide expert guidance and support to guests, answering questions and resolving any issues that may arise
* Work closely with colleagues to ensure seamless service delivery, communicating effectively to ensure that all guests receive the highest level of care and attention
* Stay up-to-date on hotel operations, policies, and procedures to ensure that all guests receive accurate and timely information
* Collaborate with cross-functional teams to develop and implement creative initiatives that enhance the guest experience
Requirements
* 1 year of customer service experience, preferably in a hospitality setting
* Excellent communication and interpersonal skills, with the ability to engage with guests from diverse backgrounds and cultures
* Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities simultaneously
* Basic math skills and knowledge of yield management principles are essential for this role
* Familiarity with hotel systems and software is a plus, but not required
What We Offer
At 1 Hotel Hanalei Bay, we believe that our employees are the key to delivering outstanding guest experiences. That's why we offer a comprehensive benefits package that includes competitive pay, health insurance, retirement planning, paid personal days, and opportunities for career advancement. Plus, enjoy perks like access to exclusive events, discounts on hotel stays, and more!
Lobby Ambassador SEASONAL Part time
Marriott International, Inc -
Wailea, HI
Environmental Services Specialist
Romer Waikiki at the Ambassador -
Wake Island, HI
Kitchen Preparation Specialist
Romer Waikiki at the Ambassador -
Wake Island, HI
