What are the responsibilities and job description for the Resort Service Representative position at 1 Hotel Hanalei Bay?
description3：Service Standards
At 1 Hotel Hanalei Bay, we're committed to delivering exceptional service standards that exceed our guests' expectations. Our team of dedicated professionals is passionate about creating unforgettable experiences, from warm welcomes to thoughtful gestures and beyond. Whether you're a seasoned hospitality professional or just starting your career, we invite you to join our team and experience the art of delivering exceptional service.
Job Description
The Lobby Ambassador plays a critical role in ensuring that every guest's experience meets our high service standards. This individual will be responsible for providing warm and personalized greetings, addressing guest concerns, and exceeding expectations through creative initiatives and thoughtful gestures. If you're passionate about delivering exceptional customer service and creating lasting memories, we encourage you to apply for this exciting opportunity!
Key Responsibilities
* Deliver exceptional customer service, exceeding guests' expectations through personalized interactions and thoughtful gestures
* Address guest concerns and resolve any issues that may arise, providing solutions that meet their needs and exceed their expectations
* Collaborate with colleagues to ensure seamless service delivery, communicating effectively to ensure that all guests receive the highest level of care and attention
* Stay up-to-date on hotel operations, policies, and procedures to ensure that all guests receive accurate and timely information
Requirements
* 1 year of customer service experience, preferably in a hospitality setting
* Excellent communication and interpersonal skills, with the ability to engage with guests from diverse backgrounds and cultures
* Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities simultaneously
* Basic math skills and knowledge of yield management principles are essential for this role
* Familiarity with hotel systems and software is a plus, but not required
Perks and Benefits
At 1 Hotel Hanalei Bay, we believe that our employees are the key to delivering outstanding guest experiences. That's why we offer a comprehensive benefits package that includes competitive pay, health insurance, retirement planning, paid personal days, and opportunities for career advancement. Plus, enjoy perks like access to exclusive events, discounts on hotel stays, and more!
At 1 Hotel Hanalei Bay, we're committed to delivering exceptional service standards that exceed our guests' expectations. Our team of dedicated professionals is passionate about creating unforgettable experiences, from warm welcomes to thoughtful gestures and beyond. Whether you're a seasoned hospitality professional or just starting your career, we invite you to join our team and experience the art of delivering exceptional service.
Job Description
The Lobby Ambassador plays a critical role in ensuring that every guest's experience meets our high service standards. This individual will be responsible for providing warm and personalized greetings, addressing guest concerns, and exceeding expectations through creative initiatives and thoughtful gestures. If you're passionate about delivering exceptional customer service and creating lasting memories, we encourage you to apply for this exciting opportunity!
Key Responsibilities
* Deliver exceptional customer service, exceeding guests' expectations through personalized interactions and thoughtful gestures
* Address guest concerns and resolve any issues that may arise, providing solutions that meet their needs and exceed their expectations
* Collaborate with colleagues to ensure seamless service delivery, communicating effectively to ensure that all guests receive the highest level of care and attention
* Stay up-to-date on hotel operations, policies, and procedures to ensure that all guests receive accurate and timely information
Requirements
* 1 year of customer service experience, preferably in a hospitality setting
* Excellent communication and interpersonal skills, with the ability to engage with guests from diverse backgrounds and cultures
* Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities simultaneously
* Basic math skills and knowledge of yield management principles are essential for this role
* Familiarity with hotel systems and software is a plus, but not required
Perks and Benefits
At 1 Hotel Hanalei Bay, we believe that our employees are the key to delivering outstanding guest experiences. That's why we offer a comprehensive benefits package that includes competitive pay, health insurance, retirement planning, paid personal days, and opportunities for career advancement. Plus, enjoy perks like access to exclusive events, discounts on hotel stays, and more!
