What are the responsibilities and job description for the Front Office Manager position at 1 Hotels?
Grow with us...
The front office = the heart of every single one of our hotels. It’s the team who first greets guests when they step inside our 1 Hotel Seattle attends to their every request and introduces them to the brand. Supervising that team is a big job, because it requires a diverse range of skills, from analytical thinking and problem solving to self-assuredness and an ability to get along with everyone. Not to mention an almost instinctive desire to enhance the stay of every single guest.
We're currently seeking an impossibly charismatic Front Office Manager for our sprouting soon 1 Hotel Seattle. Our dream candidate intimately understands the dynamics of this role and how it greatly impacts the overall guest experience at our hotels. If you feel this role is calling out your name, we'd love to hear from you.
Qualifications
About You…
- Passionate about hotel operations and guest service with a minimum of 2 years of similar work experience.
- A post-secondary diploma or degree would be a plus.
- Advanced knowledgeable of hotel operations, a strong leader and a proven track record in guest and team member engagement and financial performance.
- Excels at communication, both verbal and written.
- Is flexible and willing to meet the demands of a 24-hour operation
- Ability to lead a distinguished team and continue implementation of high service standards
- Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
- Ensure that guest satisfaction is at the forefront of all actions
- Work with Dir. of Rooms to have a cohesive inter-department communication and success towards guest satisfaction.
