What are the responsibilities and job description for the Parts Sales and Service Coordinator position at 1 Resource Group?
Recruiting a strong Generator Technician leader for an opportunity at a nationally recognized, family-owned company in your area! The position offers a competitive salary, benefits, a work truck, and the ability to expense lunch when visiting customer sites.
Generator Technician will be responsible for planning effective work and local travel schedule within the area, diagnose malfunctions; repairs and/or replaces worn and defective parts; installs new assemblies, adjusts devices and controls - to correct malfunctions and to keep machines in operating condition.
Your responsibilities will include:
- Processing customer orders for parts and coordinating timely delivery.
- Responding to customer inquiries and providing information on parts, services, and pricing.
- Collaborating with service technicians to schedule and manage service appointments.
- Maintaining accurate records of inventory and customer interactions.
- Gathering and analyzing customer feedback to improve service operations.
- Assisting with the promotion of new parts and service options to customers.
The ideal candidate will possess:
- A high school diploma or equivalent; additional education in business or a related field is a plus.
- Previous experience in customer service, preferably in parts coordination or technical support.
- Excellent communication skills and the ability to build strong relationships with customers.
- Strong organizational skills with attention to detail.
- Proficiency in Microsoft Office Suite and familiarity with CRM systems.
- A proactive approach to problem-solving and customer service.
- A valid driver's license and a good driving record are required.
Medical, Dental, Vision,401K, PTO
