What are the responsibilities and job description for the Production Support Technician position at 1 Resource Group?
Recruiting for a Product Support Technician to join our team and assist customers in your area with maintaining and optimizing the performance of electrical industrial equipment. This position is ideal for individuals eager to grow, offers the opportunity to build technical expertise, and work in a supportive and collaborative office environment.
The position offers a competitive salary, benefits, and growth opportunities.
- Technical Maintenance and Operation: Utilize technical knowledge to ensure proper maintenance and operation of industrial equipment.
- Troubleshooting and Diagnostics: Efficiently diagnose and resolve malfunctions in EV systems, including electric drivetrains, battery management systems, and related components.
- Distributor Support: Establish and maintain effective communication channels with distributors to promptly address technical inquiries and concerns.
- Performance Analysis: Monitor system error codes, analyze performance data, and provide actionable feedback to enhance product reliability and efficiency.
- Parts Identification: Assist distributors and customers in identifying and sourcing parts needed for maintenance and repair.
- Collaboration: Work closely with internal teams to provide customer feedback and support product improvements.
Qualifications:
- Technical Skills: Ability to read and interpret electrical schematics, troubleshoot electronic systems, and understand hydraulic systems.
- Problem-Solving: Strong analytical skills with the ability to diagnose and resolve complex issues efficiently.
- Communication: Excellent verbal and written communication skills to interact effectively with distributors and customers.
- Work Environment: Ability to work independently, as part of a small team, and in an international environment.
Medical, Dental, Eye, 401K, Vacation and Holiday pay
