What are the responsibilities and job description for the Client Service Representative position at 1-Tom-Plumber Pittsburgh?
Job Description
Job Description
Benefits :
- 10 days of PTO
- Dental insurance
- Health insurance
- Vision insurance
Client Service Representative Join Our Dynamic Team! Are you a people person with strong organizational skills? Do you thrive in a fast-paced environment where every day is different?
Were looking for a Client Service Representative to be the heartbeat of our office team! In this role, youll be the friendly voice answering client calls, scheduling and dispatching our expert plumbers, managing key administrative tasks, and helping ensure the financial health of our company. If you love problem-solving, multitasking, and creating great customer experiences, this is the perfect opportunity for you!
What Youll Be Doing :
Be the first point of contact for our clientsanswering calls, scheduling appointments, and ensuring top-notch service.
Support our field technicians by coordinating their schedules and assisting with any issues.
Build strong relationships with clients, vendors, and team members.
Accurately enter and manage client data in our software system.
Help with financial tasks like accounts receivable and reviewing job receipts.
Take ownership of office dutiesorganizing supplies, sending thank-you notes, and assisting with marketing efforts.
Handle client concerns with professionalism and find quick, effective solutions.
Be part of our after-hours dispatch on-call rotation (Sunday-Saturday).
What Were Looking For :
A customer service pro who thrives in a team environment.
A multitasker with strong problem-solving skills and attention to detail.
A self-motivated go-getter with a sense of urgency and a positive attitude.
Someone with previous administrative office experience (bonus points if youve worked in ServiceTitan !).
Excellent verbal and written communication skills.
A high school diploma or equivalent.
Why Youll Love Working With Us :
Fast-paced & engaging work environment No two days are the same!
Growth opportunities We love to promote from within!
Supportive team culture We work hard and have fun doing it!
Make an impact Your role is essential to our companys success.
If you're ready to be part of a company that values your skills and gives you the opportunity to grow, apply today!
