What are the responsibilities and job description for the Customer Service Representative position at 1-Tom-Plumber?
Now Hiring: Customer Service Representative (CSR) – 1-Tom-Plumber | Woodinville, WA
Are you an organized, customer-focused professional looking for a career with growth opportunities in a fast-paced service industry? 1-Tom-Plumber is looking for a Customer Service Representative (CSR) to join our team in Woodinville!
We are a rapidly growing plumbing company that values Attitude, Heart, Urgency, and Grit in everything we do. If you thrive in a fast-paced environment, enjoy helping customers, and want to build a career in the service industry, we encourage you to apply!
Why Join 1-Tom-Plumber?
✔ Room for Growth – Be part of a growing company where hard work and dedication lead to advancement.
✔ Competitive Pay – Earn a strong hourly wage, with additional incentives for performance.
✔ Supportive Work Environment – Join a family-oriented team that values teamwork and customer satisfaction.
✔ Industry-Leading Software – Experience with ServiceTitan is a plus but not required—we’ll train the right candidate!
✔ Comprehensive Benefits – Health, vision, and dental insurance, plus 7 days of paid time off (PTO) annually.
Your Role as a CSR
As a Customer Service Representative, you will be the first point of contact for our customers, ensuring every call is handled professionally and efficiently. You’ll play a crucial role in scheduling service calls, dispatching technicians, and delivering outstanding customer experiences.
Key Responsibilities
- Answer inbound calls and schedule service appointments promptly and professionally.
- Communicate with customers to understand their plumbing needs and provide solutions.
- Dispatch service technicians, ensuring the right tech is sent to the right job at the right time.
- Utilize scheduling software (ServiceTitan experience is a plus) to manage appointments and track job progress.
- Follow up with customers to ensure satisfaction and handle any additional service needs.
- Maintain accurate records and support the office team with administrative tasks as needed.
What We’re Looking For
- Customer service experience (preferred in a service-based company).
- Strong communication and multitasking skills—you can handle multiple calls and tasks at once.
- Ability to thrive in a fast-paced environment while staying organized and detail-oriented.
- Experience with ServiceTitan or similar scheduling software (a plus, but not required).
- A positive, team-oriented attitude and willingness to learn and grow with the company.
Apply Today!
If you’re looking for a career, not just a job, and want to grow with a company that values customer service and teamwork,
Job Type: Full-time
Pay: $19.00 - $22.00 per hour
Expected hours: 40 per week
Shift:
- 8 hour shift
Ability to Commute:
- Woodinville, WA 98072 (Required)
Ability to Relocate:
- Woodinville, WA 98072: Relocate before starting work (Required)
Work Location: In person
Salary : $19 - $22
