Office Administrator

1 Tom-Plumber is a Full-Service Plumbing, drain cleaning, and water damage company. Our dedication to fulfilling the immediate needs of our customers, both commercial and residential, is at the heart of how we operate. We are available all day, every day (24/7/365). By fostering a culture of trust, responsibility, and high expectations, we will be a dependable resource while never compromising on quality or safety. We are committed to excellence in all that we do, and we are looking for a Office Administrator to join our foundational team.

Think you fit the bill? Then read on!

What kind of candidate are we looking for?

· Someone who can provide our customers with calm, clear and concise information and who can reassure them that we can help.

· Someone who can get relevant and accurate information so that our crew can respond appropriately.

· Someone who is empathetic, detailed oriented and who can provide great customer service.

What your day looks like

• In this role you will be working with our office, operations handling all incoming phone calls, getting relevant information and then scheduling jobs
• Throughout the day you will review and maintain crew schedules, follow up with customers and handle scheduling/customer service issues as they come up.
• You will need to perform detailed and accurate data entry into our job scheduling software
• You will receive and handle incoming calls about past services, follow-ups on current projects, general inquiries about business, and other routine communications.
• Collaborate and assist with other departments, as needed throughout the day

Benefits/Compensation

• $21-$23 per hour based on experience and qualifications for the position.
• Paid Time Off and Paid Holidays
• 401k Plan with Profit Share and Company Match
• Employee-Sponsored Health, Dental, Vision,
• Long Term and Short Term Disability Insurance

Qualifications

• Proficient in data entry and computer skills, including Microsoft Office and Google Suite
• Strong organizational and clerical experience with attention to detail
• Excellent customer service and phone etiquette
• Familiarity with data entry systems and multi-line phone systems preferred
• Previous experience in office administration or as a dental receptionist is a plus

Job Type: Full-time

Pay: $21.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $21 - $23