Service Coordinator

Overview

The Company

Mechanical Products Nevada is the largest independent HVAC and Plumbing Equipment and Solutions provider in Southern Nevada. Our company recently celebrated its 25-year anniversary and has grown to approximately 50 employees serving the vibrant Las Vegas market. We represent over 30 manufacturers, offering innovative systems with a flexibility of equipment and solutions to best match each application. We work with industry professionals and end users from the conceptual stage of projects to provide energy efficient, value‐added solutions to their complex problems.

The Opportunity

We are a fast-growing Nevada manufacturer’s rep firm that represents commercial HVAC and Plumbing products. Along with our core business we have a Service Division and a Parts Division. We are seeking a strong Service Coordinator/Dispatcher responsible for coordinating, controlling, and directing activities of the service department and technicians. Must be detail and customer service oriented and have excellent organizational skills. Position requires a high level of correspondence with customers, technicians, supervisors, and the field. Must be able to work well with others in a fast-paced & high-volume environment.   

Responsibilities

Responsibilities

• Coordinates service resources related to service operations.
• Schedule personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability.
• Generates Work Order Documents, dispatches technicians and notifies customers.
• Responsible for customer interaction
• Coordinates operations interaction with the Parts Department and Acquisition, as necessary
• Reviews project paperwork, complete calls, forwards project paperwork to Project Administrators
• Maintains customer satisfaction by investigating concerns, routing them to the assigned staff and responding to special requests.
• Logs service start-up and service work requirements in job tracking system.
• Responsible for generating and printing various assigned reports.
• Ability to work regularly and dependably.
• Ability to function in a team environment.
• Demonstrate ability to maintain a pleasant and cooperative temperament with internal and external customers.
• Other duties as assigned.

Qualifications

The Required Profile

• Associate’s degree in business or related field and 1 year working in a call center environment experience; or 3 years combination of education or experience.
• Strong PC skills in Microsoft Word, Excel, PowerPoint, and Outlook.
• HVAC, Mechanical Contracting, Engineering or Construction industry experience a plus

Other Skills/Abilities

Language SkillsAbility to read and comprehend simple instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret graphs. Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Mental stamina for problem solving and prioritizing multiple tasks.

Environmental Requirements

Will be required to work in an office environment and possibly, occasionally in the field.

Physical Demands

While performing the duties of this job, the employee is regularly required to use hands to operate the computer keyboard and telephone, reach with hands and arms. The employee frequently is required to stand, walk, and sit.

NOTE:  This job description is not intended to be all-inclusive. Employees may perform other related duties as negotiated to meet the ongoing needs of the organization.

Mechanical Products Nevada is an Equal Opportunity Employer