Lead Patient Representative - Scheduling 6901 Portage Rd

CURRENT BRONSON EMPLOYEES - Please apply using the career worklet in Workday. This career site is for external applicants only. Love Where You Work! Team Bronson is compassionate, resilient and strong. We are driven by Positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for our community. If you’re ready for a rewarding new career, join Team Bronson and be part of the experience. Location BHG Bronson Healthcare Group 6901 Portage Road Title Lead Patient Representative - Scheduling 6901 Portage Rd This position monitors the day-to-day operations of the Patient Access Central Scheduling Team. Utilizes leadership skills to support staff, solve problems, and make decisions. Leads and coordinates education of the scheduling staff. Oversees the quality and quantity of workflow to ensure completion of work assignments. High school diploma or GED. Prefer previous referral experience. Prior Epic experience helpful. Knowledge of medical terminology, and CPT, ICD-10 coding. Must have excellent computer skills (i.e. Microsoft Office, Medic). Demonstrate the ability to facilitate a team and be a team member. Demonstrate the ability to identify opportunities for improvement. Problem-solving skills to critically analyze data and recommend alternative plan of action. Must have excellent verbal and written communication skills. Ability to maintain positive customer service. Ability to establish effective working relations with office staff and employees in a team environment. Must maintain the highest level of confidentiality. Effective prioritization skills and ability to manage time independently. Works in a clean, well-lighted, and temperature controlled smoke-free environment. May require periodic travel to other Bronson locations. Work which produces levels of mental/visual fatigue which are typical of jobs that perform a wide variety of duties with frequent and significant uncontrollable deadlines. Work may include the operation of and full attention to a personal computer or CRT up to 40 percent of the time. Involves considerable standing or walking, regular lifting of light-weight objects (i.e., 20 pounds or less) and assisting with heavier tasks such as assisting in lifting and moving patients. Minor straining or fatiguing positions must be assumed, and some fatiguing physical motions are required. Orient, train, and provides education for staff related to scheduling and registration processes, testing prior authorization procedures and processes, and management of work queues. Acts as a subject matter expert for the organization by providing guidance. Facilitates the resolution of problematic situations and informs appropriate leadership of action taken. Utilizes numerous computer programs including Epic, On Base, Right Fax, Trace, Experian OneSource Facilitate staff access to payor specific sites needed Knowledge of revenue cycle components and his/her role in the ability to impact the overall process. Review reports (productivity and quality) Within 18 months of employment, must be registered to take the Certified Healthcare Access Associate (CHAA) certification through National Association of Healthcare Access Management (NAHAM), and required to obtain within 24 months of hire, plus maintain certification during employment. Primary source verification can take up to two months after the CHAA exam from NAHAM. Verification from the Bronson Preceptor for the CHAA can provide the preliminary document of pass or fail. Passing the CHAA will allow them a two month grace on the schedule until primary source can be verified. Please reference the CHAA Certification Standard Operating Procedure (SOP). Verification of health plans and authorization for services. Identify and address areas of improvement in scheduling process and provide recommendations to improve procedures; enhance workflows Monitors work volume, efficiency standards and other management concern for areas of responsibility. Make recommendations for changes when necessary Provide suggestions and give input into both short and long term departmental plan. Work with leadership to establish and monitor personal and department goals/plans. Responsible for making recommendations to leadership regarding items that affect budget such as increase or decrease staffing needs, equipment and supply purchases and overtime usage Work closely with Patient Access and Radiology Leadership, staff and IT to ensure understanding of the scheduling process and responsibilities Shift First Shift Time Type Full time Scheduled Weekly Hours 40 Cost Center 1207 Patient Access - Call Center (BHG) Agency Use Policy and Agency Submittal Disclaimer Bronson Healthcare Group and its affiliates (“Bronson”) strictly prohibit the acceptance of unsolicited resumes from individual recruiters or third-party recruiting agencies ("Recruiters") in response to job postings or word of mouth. Unsolicited resumes sent to any employee of Bronson by Recruiters, without both a valid written agreement with Bronson and a direct written request from the Bronson Talent Acquisition Department for a specific job position, will be considered the property of Bronson. Furthermore, no fees will be owed or paid to Recruiters who submit resumes for unsolicited candidates, even if those candidates are hired. This policy applies regardless of whether the Recruiter has a pre-existing agreement with Bronson. Only candidates submitted through a specific written agreement with the Bronson Talent Acquisition Department for a named position are eligible for fee consideration. Please take a moment to watch a brief video highlighting employment with Bronson! Bronson Healthcare is a community-owned, not-for-profit health system that has been serving southwest Michigan since 1900. Today, with a workforce of 9,000 people and 1,500 medical staff members, it is the area’s largest employer and leading healthcare system. Bronson provides care in virtually every specialty and offers a full range of services from primary care to critical care at more than 100 locations. Bronson’s exceptionally high quality standards enable us to do what’s right for our patients and their families. We are empowered as individuals and as teams, to apply our skills and experience so that every patient receives safe, timely and effective treatment. What’s more, our state-of-the-art, technology and evidence-based processes give us the tools we need to deliver the right care, at the right time. By putting each patient and their family at the center of our work, we demonstrate the dignity and respect we have for each individual we serve. This unwavering commitment to serving others combined with our unique healing environment helps make the patient experience here an exceptional one. The excellence and Positivity of our employees and medical staff has contributed to Bronson Healthcare being ranked by Forbes as one of America’s Best-In-State Employers (2022-23), by Newsweek as one of America’s Greatest Workplaces for Women (2023) and by the National Association for Business Resources as one of the 2023 Top 101 Best and Brightest Companies to Work For.