What are the responsibilities and job description for the B2B eCommerce Manager position at 10 BTI Solutions, Inc.?
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Proven people.
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By acting as workforce consultants, we are able to find innovative and intelligent strategies for improving productivity, meeting project deadlines, improving hiring quality, decreasing turnover, and reducing total labor costs.
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Top 3 Skill Sets: Category Management, Data & Analytics including Financial Analysis, Site Merchandising
Job description: The primary purpose of the role is to perform Samsung B2B eCommerce Category Management and Website Operations functions.
The people here at Samsung don’t just create products — they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Today, an increasing number of Businesses are turning to buy online directly from OEMs and we want to provide SMBs, Mid-Market, Enterprise customers a one-stop shop with the Samsung Business eStore offering Samsung's ecosystem of products and services. This role helps Samsung deliver our world-class experience to B2B customers buying online.
The ideal candidate will demonstrate a strong understanding and passion for data and analytics, financial analysis, business planning, promotion planning, merchandising strategy/execution and customer experience, and be able to articulate ideas that build and improve processes, operations, and systems. The role will work closely with sales teams, internal eCommerce colleagues and cross-functional partners in Mobile, Display, TV, Memory and Appliance product lines to align promotions, sales deals and merchandising strategies, perform functional and operational tasks pertaining to the website and site merchandising, and deliver on data and reporting requirements for planning and post-analysis.
Responsibilities:
• Business planning and analysis of performance, achievement to targets and gap closure plans
• Promotion planning informed by data and analysis, maintain promotional calendar documentation for internal consumption
• Supporting B2B eCommerce sales agents with deal structures for customer negotiations on ad hoc basis
• P&L analysis of all promotion and deal planning to drive profitable growth KPI
• Active reporting and insights to drive optimization during promotions and wrap-up analysis to document results and learnings, regular delivery of numbers and findings
• Drive merchandising strategy/execution and customer experience for promotions based on impact, inventory and business priorities, coordinating activities with cross-functional teams
• Work with inventory manager to ensure alignment on promotion planning and merchandising activities
• Identify process improvement opportunities and engage with cross-functional team to successfully implement new operational solutions
• Working in operational tools to set up promotional and other activities
• Support daily operations maintenance, liaising with product, engineering, customer service, fulfillment, etc. teams on issue resolution and task achievement
Desired background / mindset / skills:
Background:
• Bachelor’s degree required
• Data Oriented with strong analytical skills and attention to detail, self-motivated, and the ability to communicate with internal and external parties at all levels
• 3 -5 years of relevant experience in eCommerce category management, website operations and site merchandising
• Ecommerce platform and catalog management required
• Demonstrated ability to work with numbers, financials, P&L and various datasets
• Expertise in Microsoft Excel formulas, pivot tables, data stitching and mathematical analysis
• Strong understanding of current technologies and systems that support the digital ecosystem
• Strong project or program management experience with attention to documentation, tracking and details
• Aptitude for organization, flexibility, and producing results
• Strong customer-centric focus/ability to anticipate and react to user needs
• Demonstrated ability to work collaboratively with diverse teams to achieve necessary results
• Demonstration of innovation and initiative; always looking at improving the customer experience and processes while also displaying a willingness to dive into the details and help wherever necessary
• Ability to anticipate how a decision made can affect our customers, partners, ecosystem and operations
