What are the responsibilities and job description for the eCommerce Fulfillment Manager AO7157244 position at 10 BTI Solutions, Inc.?
Why work with us? Proven people. Everyone on our team has earned a CPC (Certified Personnel Consultant) or CTS (Certified Temporary Staffing Specialist) accreditation from the National Association of Personnel Services. We are experts at staffing and recruiting with more than 16 years of experience serving employers. Proven process. Our approach to staffing isn’t just a little bit different; it’s a whole different ball game. While most staffing firms emphasize transactional services (taking and filling job orders), BTI Solutions focuses on providing more strategic solutions. By acting as workforce consultants, we are able to find innovative and intelligent strategies for improving productivity, meeting project deadlines, improving hiring quality, decreasing turnover, and reducing total labor costs. Our recruiting and candidate assessment process assures the highest quality matches between job seeker and employer, so you will get people who not only have the right qualifications but who also have the appropriate personality fit for your organization. Proven results. More than anything, the biggest difference with BTI Solutions is the one that matters most: bottom-line results. 95% client satisfaction rate – measures client satisfaction vs. expectations. Our clients have worked with us for over 10 years, on average. BTI Solutions counts 4 Global Telecommunication companies as clients. Client referrals are BTI Solutions’ largest source of new clients. Google Review 4.4, Facebook Review 4.8 eCommerce Fulfillment Manager AO7157244 KEY RESPONSIBILITES/REQUIREMENTS: This role is responsible for tactical day to day operations for eCommerce fulfillment returns such as running and monitoring open orders reporting daily, working with our internal teams, and our fulfillment providers to reduce returns volume and process open returns timely. This position will be responsible for developing key reporting and IT requirements; as well as, documenting SOPs and process flows to support fulfillment provider onboarding and returns process improvement initiatives. Managing and using data to identify to get ahead of return trends or aged return orders is a key function of the role. You will provide day to day operational fulfillment returns support across mobile, home appliance, and TV categories; collaborating between Operations, Customer Service, and IT teams. Successful candidates will have the ability to proactively solve both short term and long term issues effectively. Role and Responsibilities: • Review and create documents and materials to monitor work processes in order to assess completeness, accuracy and conformation to standards and specifications. • Work with Customer Service, IT, Finance, Operations, Category Teams, and Ecommerce teams to surface operational issues and support strategic return reduction initiatives • Monitor and take action on exception reporting and understand measurements of KPI’s for return rates, return reasons, and defect exceptions. • Support Inventory Control and Quality Assurance programs to improve inventory accuracy and work with Logistics on filing claims against 3PLs and shipping partners. Skills: • Strong analytical and problem solving skills. • Excellent communication skills (verbal and written) Verbal and written communication skills, attention to detail, problem solving and interpersonal skills. • Ability to navigate the Samsung organization to gather information, elicit feedback, and engage other teams for collaboration. • Ability to work under pressure and deadlines. In addition, must be able to manage multiple projects and often competing priorities. Qualifications: • Bachelor’s degree required • 2-5 years relevant experience in fulfillment, supply chain, or eCommerce business operations. Experience in returns or reverse logistics is a strong advantage. • Experience using Microsoft PC software including extensive use of Excel spreadsheets, Word, Access, and SAP business system, or similar sales order management software application We are an outstanding national staffing company with 19 years of success Corporate Values 1. Guided by Integrity We earn trust by keeping our promises and holding ourselves and each other accountable to do the right thing in all circumstances 2. Strive for Excellence We strive to deliver quality candidates with efficiency and professionalism leading to the complete satisfaction of our clients 3. Stronger Together We embrace each other’s differences and practice collaborative communication to build strong partnerships and relationships to achieve successful outcomes 4. Think Big We continuously challenge ourselves and seek innovative ideas to improve and strengthen our company, clients, and partners for long-term success 5. Achieve Impact We commit ourselves to empowering and uplifting the people and communities we serve for a better tomorrow To be the foundation of all connections and the driver of new discoveries, growth, and transformation for our employees, candidates, clients, partners, and community Connecting talented employees and great companies to attain new experiences and opportunities to fulfill their needs and achieve their goals.
