What are the responsibilities and job description for the Load planner position at 10 BTI Solutions, Inc.?
Why work with us?
Proven people.
Everyone on our team has earned a CPC (Certified Personnel Consultant) or CTS (Certified Temporary Staffing Specialist) accreditation from the National Association of Personnel Services. We are experts at staffing and recruiting with more than 16 years of experience serving employers.
Proven process.
Our approach to staffing isn’t just a little bit different; it’s a whole different ball game. While most staffing firms emphasize transactional services (taking and filling job orders), BTI Solutions focuses on providing more strategic solutions.
By acting as workforce consultants, we are able to find innovative and intelligent strategies for improving productivity, meeting project deadlines, improving hiring quality, decreasing turnover, and reducing total labor costs.
Our recruiting and candidate assessment process assures the highest quality matches between job seeker and employer, so you will get people who not only have the right qualifications but who also have the appropriate personality fit for your organization.
Proven results.
More than anything, the biggest difference with BTI Solutions is the one that matters most: bottom-line results.
- 95% client satisfaction rate – measures client satisfaction vs. expectations.
- Our clients have worked with us for over 10 years, on average.
- BTI Solutions counts 4 Global Telecommunication companies as clients.
- Client referrals are BTI Solutions’ largest source of new clients.
- Google Review 4.4, Facebook Review 4.8
General Description:
N/A
Essential Responsibilities:
• Serve as the main contact for customer relations
• Support SOP/Work Instructions maintenance and ensure operational best practices in line with customer requirements as well as ensure operational SOP compliance
• Manage daily operations including booking, tracking, and tracing of cargo (FTL/LTL/AIR)
• Excellent customer service in all aspects from booking to cargo delivery on time
• Request for quotation with carriers and negotiate the spot rates
• Manage, coordinate, and implement cost-effective operational solutions to continuously improve efficiency and enhance service levels and quality
• Communicate daily with customers, carriers, and internal staff
• Maintain essential account documentation with up to date information and ensure that it is filled and stored to be readily accessible to the team when/if needed Increase customer satisfaction and business share through regular contact
• Follow up any account issues and communicate/liaison with management to implement/drive solutions
• Analyze service and cost data for actions or recommendations for business improvement
• Report required for service failure, claim, damage, and any other irregularities
• Accuracy of data entry into systems
• Monitor trends and report changes to management
Must Have the Following Competencies:
Supervisory Requirements:
N/A
Requirements:
• High School Diploma or GED Required; Bachelor Degree Preferred
• Years of experience in FTL/LTL Transportation dispatching or operations in logistics industry required
• Korean billing preferred
• Proficient in MS Office applications such as Excel/PowerPoint/Word/Outlook
• Self-motivated and works well under pressure with minimal supervision
• Highly organized with ability to manage multiple shipments, while paying close attention to detail
• Excellent analytical and problem solving skills
• Excellent verbal and written communication skills
• Strong customer service and negotiating skills
• Appropriate phone and email manner with internal and external customers
• Warehouse and/or manufacturing knowledge preferred
Pay Range: $22.00/H to $27.00/H
Salary : $22 - $27
