Director Patient Access

Note: If you are CURRENTLY employed at Children's and/or have an active badge or network access, STOP here. Submit your application via Workday using the Career App (Find Jobs). Work Shift Day Work Day(s) Monday-Friday Shift Start Time 8:30 AM Shift End Time 5:30 PM Worker Sub-Type Regular Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s. Job Description Provides operational and strategic leadership for Patient Access activities in support of the system's mission and values. Oversees teams that obtain and validate the patient clinical, demographic and insurance information needed to authorize care and properly submit claims for reimbursement. Collaborates with Patient Accounts, IS&T, physician practices and other operational departments to direct registration, verification, authorization, and other Patient Access activities assigned. Functions as a system resource and role model for Patient Access functions. Collaborates as needed with other leaders and teams related to scheduling, admissions, pre-certification, authorization, and financial assistance/charity. Proactively supports the delivery of safe patient care and services at Children's Healthcare of Atlanta. Experience 5 years of management experience in health care Patient Access areas responsible for registration, scheduling, data verification and/or other financial clearance responsibilities Preferred Qualifications Masters of Business Administration Experience with Epic Patient Access and Revenue Cycle applications Knowledge of health care Revenue Cycle functions outside Patient Access Education Bachelor's degree Certification Summary No professional certifications required Knowledge, Skills, and Abilities Effective leadership and team building skills Excellent communication, organizational, and interpersonal skills Aptitude for conflict resolution, problem solving, and staff development Ability to build and improve the skills and capabilities of staff at all levels of the department Demonstrated critical thinking and problem-solving skills with the ability to present findings and recommendation verbally, in prepared presentations and in written documents Adept at change management, including planning and implementation, and can lead teams through significant changes in both operations and information systems Job Responsibilities Provides operational leadership, strategic leadership, and accountability for assigned Patient Access areas in support of the system’s mission and values. Achieves department goals and expectations related to performance, budget and employee retention and engagement. Tracks department performance, throughput and wait times and takes action to address issues identified. Utilizes quality metrics as well as feedback from customers, employees, business partners, patient families and others. Collaborates with other Access, Finance, Revenue Cycle and Operational leaders and teams to understand how the department impacts, and is impacted, by other areas. Manages and leads teams assigned including interviewing, hiring, training, developing, directing work and processes, managing performance, recognizing, and rewarding employees. Mentors team members to encourage personal and professional growth. Encourages ongoing skill development by providing opportunities for continued education. Supports the mission, vision, and values of Children’s Healthcare of Atlanta and the department. Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law. Primary Location Address 1575 Northeast Expy NE Job Family Director/Senior Director Children’s Healthcare of Atlanta has been 100 percent committed to kids for more than 100 years. A not-for-profit organization, Children’s is dedicated to making kids better today and healthier tomorrow. With 3 hospitals, 20 neighborhood locations and a total of 673 beds, Children’s is the largest healthcare provider for children in Georgia and one of the largest pediatric clinical care providers in the country. Children’s offers access to more than 60 pediatric specialties and programs and is ranked among the top children’s hospitals in the country by U.S. News & World Report. Children’s has been recognized as a Fortune 100 Best Place to Work, a Best Place for Working Mothers, and as a top employer for diversity and millennials. We offer a comprehensive compensation and benefit package that supports our mission, vision and values. We are proud to offer an array of programs and services to our employees that have distinguished us as a best place to work in the country. Connect to our mission of making kids better today and healthier tomorrow. Have questions about the recruitment process? Check out What to Expect. https://careers.choa.org/lp/What to Expect/2895392d3ba166e6/?locale=en_US