Director of Ambulatory Cardiovascular Services

Summary Reporting to the Administrative Director of the Cardiovascular Institute and Specialty Practices, the Director of Ambulatory Cardiovascular Services is responsible for the administrative oversight of key departments and functions within the Cardiovascular Institute (CVI) in all locations. These include, but are not limited to: the clinic-based outpatient services of the Cardiovascular Institute including Cardiology, Vascular Surgery, Cardiac and Thoracic Surgery, Interventional Radiology, Device Clinic, Heart Failure Clinic, Structural Heart, and Arrhythmia Clinic: Cardiovascular Testing; Echosonography; and Vascular Lab. Oversight of clinical operations occurs in close collaboration with CVI Clinical Managers and Cardiovascular Testing, Echo and Vascular Lab leads as well as the Administrative Director. This position works in triad relationships with the Medical Directors and Clinical Managers of Cardiology, Electrophysiology and Vascular Surgery and works closely with providers throughout all specialties within the Cardiovascular Institute. This position will collaborate with the Cardiovascular Institute Senior Dyad team and other organizational leaders to help develop and operationalize programs and strategies to optimize cardiovascular services throughout our service area. The Director of Ambulatory Cardiovascular Services is responsible for maintaining the balance of clinical and managerial operations, ensuring that all staff understand the clinical and performance metrics of their role, and are working toward optimal levels of those metrics. The Director monitors this progress, and ensures budgets are developed and maintained in order to sustain operations in a fiscally viable manner, while ensuring patient satisfaction levels and employee engagement levels are exceptional. The Director takes a leadership role in the development and implementation of cross-departmental projects and process improvement initiatives, as well as the mentoring of new practice leaders. The position provides service line level strategic leadership that focuses on expanding market share and developing services to meet the needs of the patients in the communities that we serve, ensuring that the mission, vision, and values of CHMG and Concord Hospital are upheld. Education and Experience Bachelor’s degree and a minimum of 10 years of related experience or Master’s degree and minimum of 5 years of related experience. Minimum of 5 years of progressive leadership experience required. Cardiovascular experience preferred. Certification, Registration & Licensure None required. Other Qualifications Outstanding work ethic and commitment to quality. Extensive experience partnering with other healthcare professionals and a record of building and maintaining trusting and collaborative relationships. Ability to adapt to change, create an environment that supports change, and lead through change. Ability to lead, coach, and mentor others, ensuring timely and appropriate performance management, conflict resolution, and high employee engagement. Must be able to foster open communication, facilitate difficult conversations, and utilize active listening skills to be receptive to ideas and suggestions of others. Excellent analytical, critical/creative thinking, and problem solving skills. Effective organization and time management skills that include the ability to rapidly prioritize and adjust workflow according to changing patient and department needs. Excellent customer service skills. Strong financial management skills. In depth knowledge of industry standards and clinical best practices and trends. Strong project management skills. Essential Duties and Responsibilities Oversight and leadership of day to day operations, financial management, standards compliance, quality, patient safety, productivity, as well as staff development and retention. Assist with the development and implementation of key strategic and operational initiatives that facilitate improvements in access, flow, quality, safety, efficiency, and patient experience. Successfully lead efforts that support service line growth and clinical program advancement. Partner with physician leaders, value innovation/quality, and CVI leaders and providers to ensure appropriate and effective management of data registries and other quality initiatives. Partner with the physician leader within the dyad structure to deliver extraordinary care experience for those we serve. Engage all members of the team in delivering high performance, transformational thinking, clinical and operational improvement, and alignment. Work collaboratively across the organization in ways that demonstrate the Mission, Vision, and Values of the system and advance the organizational goals and priorities. Develop open and robust communication channels between clinical staff, providers, administration, and other departments to create an integrated, collaborative, high performing work and patient care environment Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. Know Your Rights: Workplace Discrimination is Illegal Applicants to and employees of this company are protected under federal law from discrimination on several bases. Follow the link above to find out more. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at 603-230-7269. Physical and Work Requirements The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Dictionary of Occupational Titles Material Handling Classification is SEDENTARY. The employee must regularly lift, carry or push/pull less than 10 pounds, frequently lift, carry or push/pull less than 10 pounds, and occasionally lift, carry or push/pull up to 10 pounds. While performing the duties of this job, the employee is regularly required to speak. The employee is frequently required to do fine motor, do repetitive motion, hear, reach, and sit. The employee is occasionally required to bend, climb, kneel, squat, stand, and walk. Specific vision abilities required by this job include color vision, depth perception, far vision, near vision, and peripheral vision. The noise level in the work environment is usually moderate. Concord Hospital (CH) is a nationally-accredited, progressive regional health system. Over the past two decades, CH has evolved from a community hospital to a $550 million net revenue regional integrated health system with more than 3,574 employees, leaders and clinicians who are talented, mutually supportive, and community centered in helping the organization meet its community mission. CH has sophisticated clinical and management practices. The organization consistently performs among the top ten percent of national organizations and has received many national accolades (e.g., most wired, Press Ganey's summit award). After a four-year effort to strengthen and standardize our quality management processes, Concord Hospital has become the first healthcare system in New Hampshire to be certified as being in compliance with internationally recognized quality management practices ISO 9001:2008 certification, issued by DNV GL. ISO certification means that patients can be confident CH has implemented and strengthened processes for internal auditing, control of documents, control of records, control of non conforming products, and preventative and corrective action. Learn more about working at Concord Hospital Culture and Values Career Development Benefits Life Here