Food Service Call Center Operator - Per Diem

Summary Variable Shifts, includes Weekends and holidays. Mostly scheduled for 12 hour shifts, 6:30 am to 7:00 pm. Will be scheduled regularly on 2 week cycles for a minimum of 2 shifts/week. Will also be contacted to cover staff vacancies for sick calls when not scheduled. In a call center environment, processes inpatient meals, diet orders, special services, consults, transfers, and nourishments to meet specific patient needs within their physician prescribed menu. Will be cross trained and utilized to deliver patient meals as a Food Service Ambassador for shifts as needed. Must be able to provide service oriented experiences for patients, visitors and all staff stakeholders consistently. Will be able to handle difficult interactions. Education Some additional training beyond high school, but less than an Associates Degree. Food Service and/or healthcare experience preferred. Customer service experience preferred; able to facilitate service recovery and problem solving. Certification, Registration & Licensure Experience Three months experience in an office, food service or hospitality related setting; and computer experience in a Windows environment and tablet use required. Strong communication skills and the ability to use an automated call distribution system highly preferred. Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. Know Your Rights: Workplace Discrimination is Illegal Applicants to and employees of this company are protected under federal law from discrimination on several bases. Follow the link above to find out more. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at 603-230-7269. Concord Hospital (CH) is a nationally-accredited, progressive regional health system. Over the past two decades, CH has evolved from a community hospital to a $550 million net revenue regional integrated health system with more than 3,574 employees, leaders and clinicians who are talented, mutually supportive, and community centered in helping the organization meet its community mission. CH has sophisticated clinical and management practices. The organization consistently performs among the top ten percent of national organizations and has received many national accolades (e.g., most wired, Press Ganey's summit award). After a four-year effort to strengthen and standardize our quality management processes, Concord Hospital has become the first healthcare system in New Hampshire to be certified as being in compliance with internationally recognized quality management practices ISO 9001:2008 certification, issued by DNV GL. ISO certification means that patients can be confident CH has implemented and strengthened processes for internal auditing, control of documents, control of records, control of non conforming products, and preventative and corrective action. Learn more about working at Concord Hospital Culture and Values Career Development Benefits Life Here