What are the responsibilities and job description for the Sr. Payment Systems Analyst position at 10 Denny's Corporation?
Job Summary
This is a shared services position (Payments Support) that supports Denny’s Corporation’s Credit Card Programs for both operating restaurant companies, Denny’s Inc. and Keke’s Inc. The position requires regular interaction and coordination with internal technology and accounting teams and 3rd party payment partners, including processors, gateways, POS vendors, and related companies to implement the company’s payment processing and acquiring goals. This position works closely with internal stakeholders to ensure the payments acceptance platforms are rolled-out effectively, timely, and efficiently. Confidentiality is a must as sensitive customer card data is handled on a regular basis.
Essential Functions (Key Responsibilities)
On-Boarding Merchant Accounts: works with company’s payment processors, gateways, technology providers and internal teams to ensure timely boarding of merchant services accounts for all new restaurant (Denny’s) and Café (Keke’s) openings (NRO’s and NCO’s), and all ownership changes. This responsibility includes maintaining and transmitting vendor VAR sheets as required and troubleshooting set-up issues with all internal and external partners to ensure timely payments acceptance by the restaurants.
Trouble Shooting: Work closely with internal and external partners on problem resolution of payment related issues, including but not limited to: Store and Forward, terminal outages/problems, terminal and acquirer front-end configurations, balancing and reconciliation issues, and other issues as they arise.
Technology: Coordinate the company’s stand-alone terminal programs, which includes ordering equipment, managing call tags, and maintaining terminal configurations and security access in applicable vendor web portals. Assist with testing new payment technology, fixes, or enhancements to ensure payment standards and requirements are met.
Accounting and Administrative Support: Liaison between internal and external stakeholders on payments related issues, including accounting, procedural, and research assistance. Assist company and franchise locations in answering payments related questions. Review related vendor invoices for accuracy and allocate invoices to applicable cost centers per guidelines. Create Journal Entries for accurate and timely AR/Franchise billing requirements. Maintain company’s Payments Support procedure manuals.
Reporting and Data Analytics: Prepare required analytical reports that analyze trends and develop insight into payments related issues. Create ad hoc reports as needed. Special projects as needed. Manage and maintain internal databases that are utilized for accounting and tracking purposes.
PCI Audits: Work closely with the Data Security team on PCI audits. Provide requested data, maintain stand-alone equipment inventories. Ensure access to payments related systems in in accordance with Data Security policies.
Chargeback, Dispute Resolution and Retrieval Notice Support: Assist with reviewing, analyzing, and responding to chargebacks and retrieval requests per corporate guidelines. Assist franchisees with chargeback related issues as needed.
Guest Services: Promptly and accurately research and respond to customer service payment card inquiries. Issue payment adjustments, including credits and refunds to customers based on the company’s internal policies.
Other duties as assigned.
Education and Experience Requirements
Education:
Accounting or Business Degree preferred or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.
Experience:
7 years accounting with experience with omnichannel payments processing and merchant services.
Required Knowledge and Skills
Proven detailed understanding of omnichannel credit card processing, merchant services, and payment channels. Including detailed knowledge of Card Brand and general knowledge of PCI compliance rules. Experience with fraud detection tools including configuration management and understanding the interaction between each tool and the core payment channel the tool supports.
Proficient with Microsoft applications, specifically Excel and the use of VLOOKUP’s and pivot tables. Proven ability to create databases and data analysis.
Familiarity with ERP systems, Workday is a plus, and general ledger functions, including creating Journal Entries and invoice allocations.
Strong analytical skills and the proven ability to take raw data and develop and create meaningful financial and analytical reports.
Attention to detail, accuracy and ability to meet established deadlines.
Ability to work independently as well as working as a part of a cross-functional team.
Excellent verbal and written communication skills and ability to interact with internal and external customers.
Maintains a high level of confidentiality in handling sensitive data.
Denny's Corporation is committed to providing equal employment opportunity for all persons regardless of age, race, creed, color, national origin, citizenship status, religion, sex, sexual orientation, gender identity, disability, genetic information, military or veteran's status, criminal background, or any other characteristic protected by Federal, State, or local law.
Applicants requiring reasonable accommodation for any part of the application process should contact 864-597-8000. PLEASE DO NOT CONTACT THIS NUMBER TO CHECK THE STATUS OF YOUR APPLICATION.
Denny’s Corporation participates in E-Verify. We will provide the Social Security Administration, and if necessary, the Department of Homeland Security, with information from each new employee’s Form I-9 to confirm work authorization. For more information on E-Verify, please contact the DHS at 888-897-7781 or dhs.gov/e-verify. Please note that we do not use this information to pre-screen job applicants.