Release of Information Specialist

Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report. Day (United States of America) Location Ann & Robert H. Lurie Children's Hospital of Chicago Job Description General Summary: Responsible for processing release or disclosure of requested Protected Health Information (PHI) according to Federal/State laws and regulations. Maintains confidentiality in all phases of release of Protected Health Information. Promotes positive customer relations through prompt and courteous service in this fast-paced, high volume and customer focused environment. Essential Job Functions: Maintains up-to-date knowledge of policies, State & Federal laws and regulations governing disclosure of protected health information. Performs all functions related to the release of information process, including authorization validation, entering request in computer systems, processing and scanning of request. Ensures Release of Information requests are processed in compliance with all state law and federal privacy guidelines. Liaisons with outsource company representatives to ensure processing of requests within required guidelines. Notates on each request cover sheet the pertinent information needed for the Vendor to enter and process the request. Organizes and prepares charts for copying. Obtains requested information from clinic/departments, prints needed information from other source systems and provides the information to Vendor for releases. Processes/fulfills all emergency requests according to guidelines. Reconciles all outstanding requests; fulfilling or canceling requests, ensuring ROI computer systems are accurate and up-to-date. Communicates with requesters regarding the request process and also the validity/completeness of submitted authorization. Daily communications with attorneys, patients, families, 3rd party payers and Risk Management and department/clinic office staff to manage and fulfill requests. Facilitates Accounting of Disclosure requests and Requests for Amendments according to HIPAA Privacy Policies. Processes requests for Epic Patient Portal “MyChart” access. Provides account access/authorization to participate in the “MyChart.” Performs job functions adhering to service principles with customer service focus of innovation, service excellence and teamwork to provide the highest quality care and service to our patients, families, co-workers and others. Performs job functions adhering to service principles with customer service focus of innovation, service excellence and teamwork to provide the highest quality care and service to our patients, families, co-workers and others. Knowledge, Skills and Abilities: High School diploma or equivalent required. Associate’s degree preferred, preferably in Health Information Management. Minimum of two years of experience in a hospital Health Information Management department or large outpatient clinic operation with release of information experience preferred. Certification/Licensure/Registration: RHIT preferred Must have a professional demeanor and possess excellent, verbal, written and interpersonal communication and customer service skills. Ability to multi-task and be able to work in a fast-paced environment. Must be able to appropriately prioritize tasks. Knowledge of medical terminology required. Education High School Diploma/GED (Required) Benefit Statement For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes: Medical, dental and vision insurance Employer paid group term life and disability Employer contribution toward Health Savings Account Flexible Spending Accounts Paid Time Off (PTO), Paid Holidays and Paid Parental Leave 403(b) with a 5% employer match Various voluntary benefits: Supplemental Life, AD&D and Disability Critical Illness, Accident and Hospital Indemnity coverage Tuition assistance Student loan servicing and support Adoption benefits Backup Childcare and Eldercare Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members Discount on services at Lurie Children’s facilities Discount purchasing program There’s a Place for You with Us At Lurie Children’s we embrace and celebrate diversity and equity in a serious way. We are committed to building a team with a variety of backgrounds, skills, and viewpoints — recognizing that diverse identities strengthen our workplace and the care we can provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging and allyship. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care. Lurie Children’s and its affiliates are equal employment opportunity employers. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law. Support email: candidatesupport@luriechildrens.org Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. At Lurie Children’s we embrace and celebrate diversity and equity in a serious way. We are committed to building a team with a variety of backgrounds, skills, and viewpoints — recognizing that diverse identities strengthen our workplace and the care we can provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging and allyship. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care.