Receptionist

job description

We are looking for a Part-time receptionist.  Must be able to work 2nd shift (3pm-1130p) 2 days per week and 1st shift (7am-330pm) every other weekend.    

JOB SUMMARY:

Greets and assists visitors entering the facility; answers and routes incoming calls, takes messages as necessary; monitors security panel and outside surveillance; performs other duties generally associated with the position of receptionist.

MAJOR JOB RESPONSIBILITIES:

Monitors visitors to ensure they sign in upon entering the facility; directs prospective resident applicants to the Marketing Department.  Directs calls and records messages as necessary.  Directs deliveries to the appropriate areas.


Maintains a daily log sheet of events and incidents.


Monitors the security and nurse-call alarms, communicating messages to appropriate personnel.  Monitors outside surveillance cameras. 
 

Maintains the schedule for Hospitality suites and collects rental fees.
 

Receives incoming mail and packages, and distributes to staff mail slots.  Notifies residents of mail and packages received at the desk.
 

Other tasks as requested or assigned.
 

MATERIALS AND EQUIPMENT USED:

Computer, printers, copier, telephone system, alarm system, surveillance equipment, postage machine, and other office equipment. Other equipment as necessary to carry out the responsibilities of the position.

MINIMUM QUALIFICATIONS PREFERRED:

Education and Experience
 

High School graduate.  One year experience in performing receptionist and/or secretarial duties.

 
Licenses and Certifications
 

None

Knowledge, skills and abilities
 

Knowledge of appropriate procedures for greeting and assisting persons, and the ability to treat each person with respect, friendliness and helpfulness.

Knowledge of general office procedures and equipment, and the ability to perform tasks with professionalism and accuracy.                     

Ability to be trained to accurately operate equipment necessary to the function of the position including, but not limited to, computer hardware/software, telephone system, alarm system, and surveillance equipment.

Knowledge of resident rights and the ability to respond to each resident with empathy and respect.

Knowledge of policies, procedures, philosophies, rules and regulations governing the delivery of services to consumers.

Ability to communicate clearly and effectively, both orally and in writing.

Ability to follow oral and written instructions.

Ability to establish and maintain effective working relationships with coworkers, other departments, and consumers.

Knowledge, skills and abilities continued;
 

Ability to deal courteously and diplomatically with consumers, visitors and staff.