IT Technical Support Analyst II

Horizon BCBSNJ employees must live in New Jersey, New York, Pennsylvania, Connecticut or Delaware Job Summary: The IT Technical Support Analyst II provides technical support and training to customers. This role acts as an intermediate technical expert in a highly specialized IT service. This position works in a team setting, sharing information and assisting others. Responsibilities: Technical support of the Horizon Portal and Mobile Apps including but not limited to Member Portal, Provider, Broker, Group, Braven etc. Review and Analyze reported issues for resolution May build and deploy software distribution packages for applications May administer and provision certain security access Create, research, document and resolve First and Second level tickets Provide front line IT support through phone, email, databases and desktop using prescribed tools, resources and procedures Document processes and procedures for the knowledge base May create, maintain and deploy desktops, laptops, master images or other devices Perform basic testing for various internal and external applications, functionality, hardware, software, and potential fixes Identify and escalate technical trends Disclaimer: This job summary has been designed to indicate the general nature and level of work performed by colleagues within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of colleagues assigned to this job. Education/Experience: High School Diploma/GED required. Requires 1-2 years of related experience Additional licensing, certifications, registrations: Technical certifications a plus Knowledge: Requires working knowledge of MS operating systems Requires working knowledge of computer hardware and software Prefers knowledge of health insurance industry environment Skills and Abilities: Requires strong problem solving skills Requires excellent communication skills and ability to write and discuss procedures regarding technical issues Requires excellent interpersonal skills and the ability to interface with all levels of personnel Requires the ability to work independently and exercise sound judgment Travel: Requires general availability and may include off hours and some holidays and weekends. Salary Range: $54,600 - $73,080 This compensation range is specific to the job level and takes into account the wide range of factors that are considered in making compensation decisions, including but not limited to: education, experience, licensure, certifications, geographic location, and internal equity. This range has been created in good faith based on information known to Horizon at the time of posting. Compensation decisions are dependent on the circumstances of each case. Horizon also provides a comprehensive compensation and benefits package which includes: Comprehensive health benefits (Medical/Dental/Vision) Retirement Plans Generous PTO Incentive Plans Wellness Programs Paid Volunteer Time Off Tuition Reimbursement Horizon Blue Cross Blue Shield of New Jersey is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or status as an individual with a disability and any other protected class as required by federal, state or local law. Horizon will consider reasonable accommodation requests as part of the recruiting and hiring process. About Us We are the leading health insurer in New Jersey, trusted by generations of families and businesses. We are dedicated to enriching the lives and health of our members and the New Jersey communities we serve, because we live and work here too. Our Mission We empower our members to achieve their best health. Our Vision We are New Jersey’s health solutions leader driving innovations that improve health care quality, affordability and member experience in the markets we serve.

Salary : $54,600 - $73,080