Branch Manager- Kalamazoo, MI

Job Description Job Summary Oversee the day-to-day operations of a Raymond James & Associates (RJA) retail branch. May service clients in his/her own book of business. Essential Duties and Responsibilities • Attracts, selects, orients, trains, and retains Financial Advisors (FAs) and support staff. • Continually evaluates branch structure and strategic plan, including future growth as needed, to promote overall efficiency and profitability while maintaining a commitment to excellent service. • Responsible for compliance oversight and ensuring adherence to firm and regulatory policies and procedures. • Supervises daily trading and other office activities. • Documents and resolves client complaints. • Performs reviews of client accounts. • Develops and implements plans to meet office sales goals. • Facilitates sales promotion activities such as seminars and luncheons/dinners. • Develops and monitors office revenue and expense budgets. • Informs FAs about new products and RJA managed underwritings. • Participates in community affairs as a representative of the firm. • May service clients in his/her own book of business. • Performs other duties and responsibilities as assigned. Qualifications - External Knowledge, Skills, and Abilities Knowledge of • Company’s working structure, policies, mission, strategies, and compliance guidelines. • Economic and accounting principles and practices, the financial markets, banking, and analysis and reporting of financial data. • Legal requirements and federal and state regulations related to employment. Skill in • Operating standard office equipment and using required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases. • Preparing and delivering clear, effective, and professional presentations. • Identifies the needs of customers through effective questioning and listening techniques. Ability to • Continuously learn investment products, industry rules and regulations, and financial planning. • Provide a high level of customer service. • Organize, manage, and track multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced work environment. • Use appropriate interpersonal styles and communicate effectively, both orally and in writing, with all organizational levels. • Articulate reasons behind decisions. • Keep all appropriate parties up-to-date on decisions, changes, and other relevant information. • Establish and maintain effective working relationships with others. • Identify problems, gather facts, and develop solutions. Educational/Previous Experience Requirements Education/Previous Experience • Bachelor’s degree (B.A.) from four-year college or university, and a minimum of three (3) years experience in a financial services firm. • OR ~ • An equivalent combination of experience, education, and/or training as approved by Human Resources. Licenses/Certifications • SIE required provided that an exemption or grandfathering cannot be applied. • Series 7 and 9 & 10 (or 8) required. • Series 63 & 65, or 66 as required by state. • Life, Health, and Variable Annuity Insurance Licenses. • NFA Commodities License required if any commodities trading is done at the branch. Education Bachelor’s: Accounting, Bachelor’s: Business Administration, Bachelor’s: Finance Work Experience Manager Experience - 6 to 10 years Certifications Securities Industry Essentials Exam (SIE) - Financial Industry Regulatory Authority (FINRA), Series 63_AG - Agent - Financial Industry Regulatory Authority (FINRA), Series 65 or Series 66_RA - Investment Adv Rep - Financial Industry Regulatory Authority (FINRA), Series 7_TR - Sec Trader - Financial Industry Regulatory Authority (FINRA), Series 8 or Series 9/10_SU - Gen Sec Sales Supervisor - Financial Industry Regulatory Authority (FINRA) Travel Less than 25% Workstyle Resident At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. We expect our associates at all levels to: • Grow professionally and inspire others to do the same • Work with and through others to achieve desired outcomes • Make prompt, pragmatic choices and act with the client in mind • Take ownership and hold themselves and others accountable for delivering results that matter • Contribute to the continuous evolution of the firm At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs. #LI-AC1 Raymond James is a diversified financial services company providing wealth management, capital markets, asset management, banking and other services to individuals, corporations and municipalities. Founded in 1962 in St. Petersburg, Florida, rather than on Wall Street, we have always embraced being a different kind of financial services firm. Today, Raymond James has locations and subsidiaries across the United States, Canada, the United Kingdom and Germany, and is listed on the New York Stock Exchange under the symbol RJF. Thanks for your interest in working with Raymond James. While we might not have the perfect role for you today, we'd love to keep in touch. Join our Talent Network to stay up to date on career opportunities that may be a good fit for you. Our business is deeply focused on people and their financial well-being. We're committed to helping individuals, corporations and institutions achieve their goals, while also supporting successful professionals and helping our communities prosper. We believe doing well and doing good aren't mutually exclusive. As an established but ever-evolving company, you can start – or continue – growing your career here. We invest in you with wide-ranging benefits and the support of leaders and colleagues who care. From development opportunities and enriching networking groups to prioritizing diversity, inclusion and the power of different perspectives, Raymond James is where good people grow. Our people-first culture is outlined in our Culture Blueprint. Check it out to see why many choose to work at Raymond James – and why they stay.