Guest Services Team Member I

CURRENT EMPLOYEES, CONSULTANTS, AND AGENCY PARTNERS:

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Meaningful Work From Day One:
Works all roles associated with OFD Guest Services to include Tour Guide, Guest Services Coordinator, and Tour Operations Assistant. Able to deliver an hour-long tour and tasting experience, set-up and tear-down the tasting room, and can perform all front desk operations to include answering phones, greeting guests, printing tickets, and updating tour reservations. Also trained and capable of assisting in George’s Bar and working in the gift shop space.

What You Can Expect:
● Deliver 2-3, 75-minute walking tours of the distillery daily. Tour includes an hour tour followed
by a 15-minute tasting experience.
● Serve as the first point of contact and greet guests upon arrival to the distillery.
● Manage and lead groups of up to 25 guests through the Old Forester distillery.
● Answer questions about Brown-Forman and Old Forester history while on tour.
● Answer questions pertaining to the fermentation, distillation, cooperage, maturation, and bottling components of the Old Forester process.
● Answer questions about the various Old Forester expressions.
● Conduct platform tastings as required.
● Verify guest identification and annotate U-21 and “no-id” guests accordingly.
● Communicate confirmed tour size and demographic breakout to the tasting room and tour guide.
● Answer distillery phones and respond to guest inquiries.
● Book and adjust tour reservations as necessary and as required.
● Resolve guest concerns and involve Tour Captains and Guest Services Lead as necessary.
● Ensure tasting rooms are set according to Old Forester Distillery tasting room guidelines to
include the placement of water, food items, and tasting expressions.
● Monitor Xola and confirm with Guest Services to ensure the tasting room is set to the appropriate guest count and demographic breakout (i.e. adults and minors).
● Inventory tasting room supplies weekly and informs Tour Captains of shortages.
● Clean dishes in between tours.
● Pre-set tasting room cart for next day at the end of the previous day's shift.

What You Bring to the Table:
● Education - High School Diploma
● Minimum one year of experience in hospitality, retail or spirits/wine industry.
● Flexible Schedule. While hours are typically during the day, must be flexible in availability to
work weekends, holidays, and some evenings.
● Strong presentation and interpersonal skills.
● Ability to provide exceptional customer service.
● Ability to work in a fluid and fast-paced environment.
● Physically capable of standing for long periods of time.
● Ability to lift up to 40 lbs.

The Hourly rate for this position will be $17.00 per hour. 
 

Requisition Type:

Management Level:

Global Job Level:

Number of Openings Available:

Salary : $17