Performance Improvement Consultant

GENESIS HEALTHCARE SYSTEM In order to fill our Mission of serving our community by helping each person achieve optimal health and well-being by providing compassionate, exceptional, and affordable healthcare services, all employees of Genesis HealthCare System must be committed to living the Genesis Mission and Genesis values of Compassion, Excellence, Integrity, Team, and Innovation. All employees must regard themselves as an ‘owner’ of Genesis and keep our patients at the center of everything we do - always. Position Details: Work Shift: Day Shift (United States of America) Scheduled Weekly Hours: 32 Department: Hospice Overview of Position: Participates actively in the performance of quality improvement, CQI, and IOP activities; coordinates the educational needs of staff related to clinical, regulatory, accreditation, risk management, and competency requirements. ESSENTIAL DUTIES 1. Provides input regarding staff performance, productivity, and problems/needs. 2. Communicates risk-relevant QI reports and identifies areas for improvement. 3. Collects and analyzes benchmarking data. 4. Coordinates medical record review to assure completeness and compliance with program policies and accepted standards or practice. 5. Coordinates the development of documentation forms, assuring compliance with applicable standards. 6. Identifies modifications to standards, protocols and procedures to assure compliance with regulatory requirements. 7. Maintains knowledge of industry trends and communicates to appropriate staff; demonstrates knowledge of care requirements for all patients served. 8. Conducts and monitors orientation of new personnel. 9. Serves as chairperson of department’s Compliance Committee which includes the operation and monitoring of the Agency’s Compliance Program. 10. Develops and distributes written standards of conduct, policies and procedures that promote Agency’s commitment to compliance. 11. Addresses specific area for potential fraud such as claims development and submission and financial relationships with physicians and other health care professionals. 12. Assists with supervisor call as needed. 13. Performs other functions as assigned. 14. Addendum for additional duties for Hospice Triage Nurse QUALIFICATIONS 1. BSN or Bachelor’s degree in a health-related field and current Ohio RN License. 2. Two years clinical experience with one year in home care/hospice. 3. Experience in performance improvement activities. 4. Excellent interpersonal, decision-making, facilitation, conflict resolution and investigative skills. 5. Demonstrates excellence with listening, verbal and written communication skills. 6. Exhibits high level of analytical ability to handle complex problem solving and analyses o data related to deliver services. 7. Has knowledge of clinical documentation protocols, health regulations and standards. PATIENT CENTERED CARE & BEHAVIORAL EXPECTATIONS 1. Living the Genesis Mission, Vision and Values: • Performs work in a manner that is quality focused. • Treats patients, co-workers, visitors and volunteers with courtesy, compassion, empathy and respect. • Results oriented and focused on achievement of objectives. • Acknowledges and responds to the diversity of people and the situation. • Encourages peers (others) to be owners of change. • Always makes the effort to anticipate and exceed customer needs and expectations. • Possesses the ability to engage others with patience and understanding. • Acts in a manner that creates positive first and lasting impressions. • Demonstrates the ability to own issues until they are resolved. 2. Patient Centered Care (patients/families, physicians, co-workers, all other internal/external customers) • Introduces self and role…connects with everyone. • Communicates effectively (i.e. advising others of actions, pertinent information, time durations, etc.) and asks for feedback. • Asks for and anticipates needs and concerns of others. • Maintains a positive work environment for staff and a healing environment for patients (i.e. safe, clean, quiet, etc.) • Maintains the dignity and privacy of each person; manages confidential/sensitive information appropriately. • Responds to requests in an appropriate and timely manner. • Exits patient/customer encounters courteously, asking if there are additional needs that can be addressed. 3. Promotes Patient and Employee Safety • Demonstrates safe Patient Handling (i.e. transfers, transport, care administration, nutrition, medication, etc.) • Demonstrates safe Materials Handling (i.e. appropriate use and disposal of chemicals, infectious wastes, etc.) • Demonstrates appropriate knowledge of Infectious Disease precautions and use of proper protective equipment • Demonstrates Slips/Trips and Falls Awareness. • Actively contributes to maintaining a safe, clean and quiet environment. WORKING CONDITIONS/PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Works in an office environment. 2. Employee has requirements to travel to other departments. May be required to drive to other locations. Answers telephone calls, uses personal computer and other business machines extensively, which requires the ability to apply finger dexterity. Individual bends, reaches, pushes and pulls file drawers to file records and reports. 3. Must be able to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. 4. Vision abilities required include up close vision, peripheral vision, depth perception and the ability to adjust focus. 5. May be required to periodically rotate shifts and regular days off. All system employees must be willing to work all shifts, extra hours, holidays and emergency shifts as required. 6. Must have valid drivers license and provide proof of auto liability insurance. This description reflects in general terms the type and level of work performed. It is not intended to be all-inclusive, nor portray the specific duties of any one incumbent. Thank you for your interest in employment at Genesis. Genesis is committed to being an equal opportunity employer. Selection of applicants for employment is based only on qualifications and the requirements of a specific job. Our mission is to provide compassionate, quality healthcare. Genesis HealthCare System is an integrated healthcare delivery system based in Zanesville, Ohio. The system includes a not-for-profit hospital, Genesis Hospital, in Zanesville, an extensive network of more than 300 physicians and multiple outpatient care centers throughout the region. Genesis is the largest healthcare provider in its six-county region of southeastern Ohio, which includes Muskingum, Morgan, Perry, Coshocton, Noble and Guernsey counties. Genesis provides a higher level of service than what is typically found in a community of its size including open-heart surgery, trauma care, a Level II special care nursery, neurosurgery and comprehensive cancer services. This level of care has established Genesis as a primary referral center for much of the region. In addition to traditional hospital services, Genesis offers a broader range of services through its affiliated organizations, which serve as Genesis' partners to extend care far out into the community. Our steadfast commitment to delivering high quality, compassionate patient care is recognized throughout the country with numerous awards and accreditations. We are proud of our rich history of serving the community and vow to continue the tradition of healing and caring with compassion, trust, innovation and excellence.