What are the responsibilities and job description for the Practice Implementation Manager position at 10046 Sound Inpatient Phys Inc (SIP)?

Job Description

About Sound :

Headquartered in Tacoma, WA, Sound Physicians is a physician-founded and led, national, multi-specialty medical group made up of more than 1,000 business colleagues and 4,000 physicians, APPs, CRNAs, and nurses practicing in 400-plus hospitals across 45 states. Founded in 2001, and with specialties in emergency and hospital medicine, critical care, anesthesia, and telemedicine, Sound has a reputation for innovating and leading through an ever-changing healthcare landscape — with patients at the center of the universe.

Sound Physicians offers a competitive benefits package inclusive of the items below, and more :

Medical insurance, Dental insurance, and Vision insurance
Health care and dependent care flexible spending account
401(k) retirement savings plan with a company match
Paid time off (PTO) begins accruing immediately upon start date at a rate of 15 days per year, in accordance with Sound's PTO policy
Ten company-paid holidays per year

About the Role :

The Implementation Manager coordinates implementation of new practices from initial kick off through go live and beyond. The Implementation Manager develops implementation plans, and measures success against organizational / team goals.

As an implementation manager, you will be responsible for managing multiple new practice implementations at the same time with varying degrees of complexity while meeting required timelines, as well as maintaining an in-depth knowledge and understanding of Sound services, business and implementation processes, and applications.

The Details : This is a remote role that will require an ability to travel with an estimated average of 25%, with trips lasting 1-2 days. Though rare, some weekend travel may be required.

In this role, you will be responsible for :

New program and service line implementations

Project management of new practice implementations. This will entail :

Facilitating a clean hand-off from the sales phase to implementation phase, providing leadership for the overall implementation, to program and regional leadership handoff post implementation

Customizing the project plan template for each partner by understanding the specific needs and timelines of each implementation

Planning, scheduling, documenting, and tracking project plan updates and action items in project management software to move implementation work forward

Ensuring clear accountabilities and follow through on action plans by working cooperatively with business stakeholders and elevating concerns and issues appropriately

Acting as main point of contact for all implementation related activities, developing and delivering various communication plans, and driving thorough and efficient communication to all stakeholders

Managing the on-site discovery and client visits to ensure that the appropriate issues are being addressed

Outstanding stakeholder management skills (both internal and external) that result in implementation survey scores of 4.5 or higher from internal and external customers

Commitment to getting the project done on time, while meeting 90% or greater completion of project plan and critical path tasks. This will require flexibility to assist with whatever needs to be done to make that happen

Bringing innovative and fresh ideas to implementations, challenging boundaries of how implementation managers and central service teams can deliver exceptional value to our partners

What we are looking for :

A successful candidate will have a demonstrated track record of a combination of these values, knowledge, and experience :

Values :

Customer-focused : Puts customer (internal and external) needs first and makes customers their top priority.

Resourceful : Proactive willingness to utilize available information and tools to figure things out

Adaptable : Demonstrates flexibility and a willingness to change as circumstances evolve

Collaborative : Demonstrates the ability to work well with others to accomplish a goal and get the work done; takes opinions of others into consideration; includes others in the decision-making process

Intellectually curious : Demonstrates a genuine interest in learning new things and wants to know the reason “why” behind the way things are done

Passionate : Demonstrates a genuine enthusiasm for and excitement about the work; gets others excited about work or projects they're involved in and working on

Strategic thinker : Demonstrates the ability to look at the big picture and proactively develop a plan of action

Teamwork : Demonstrates the ability to pull people together into highly effective teams along with ability to work in a highly matrixed organization

Communication : The ability to speak, write, and listen clearly and consistently

Relationship Building and Maintenance : The ability to create and nourish healthy, strong relationships, as the face of Sound

Knowledge :

A Bachelor’s degree is required, preferably in a related field such as operations management, business management, or healthcare management

Knowledge of relevant state and federal laws / regulations applicable to healthcare, including Joint Commission, CMS and HIPAA.

Knowledge of healthcare daily operations, specifically in the inpatient setting

Proficiency with Microsoft Office Suite, Visio, Adobe Acrobat and Smartsheet experience preferred

Experience :

1-2 years in an inpatient healthcare environment directly related to operations management, project management and / or process improvement work

Pay Range : $85,000- $95,000 annually, plus a bonus opportunity. Exact pay will be determined based on candidate experience, geographic location, and the size / complexity of the programs being supported.

Sound Physicians is an Equal Employment Opportunity (EEO) employer and is committed to diversity, equity, and inclusion at the bedside and in our workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by federal, state, or local laws.

This job description reflects the present requirements of the position.  As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment.

SoundBC

Salary : $85,000 - $95,000

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