What are the responsibilities and job description for the Customer Service Representative II position at 1008 Amynta Agency Inc?
We’re thrilled that you are interested in joining us here at the Amynta Group!
Processes requests for title documents received via email and phone, as well as client requests, and be able to respond professionally and accurately to those inquiries. Possesses in depth knowledge of the entire title management process including mail and document handling, Title Follow-up, Release, Relocations, Duplicates, etcESSENTIAL JOB DUTIES AND RESPONSIBILITIES*
- Ability to handle all job duties and responsibilities of CSR I
- Ability to listen and respond appropriately and professionally to calls and emails regard title issues and inquiries
- Ability to interact appropriately with client contacts, auto dealers, DMV representatives to resolve questions or customer service issues
- Ability to maintain various client requirements and act accordingly for multiple clients at one time
- Complete various title transactions within the full title manageent scope (releases, pulls, corrections, duplicates, etc.)
- Review account and title histories and provide thorough, accurate updates to clients including title status, password resets, billing questions
- Work exception accounts and reporting, determine root cause and take appropriate actions for resolution based off of client/scenario/timing
- Ability to look deeper into an account or issue and identify potential system or process issues
- Escalated follow-up and situational accounts
BASIC AND PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE)
- High school diploma
- AA degree or higher preferred. Experience in industry can be substitute
- 2-4 years’ related experience (Preferred)
- Comprehensive knowledge of subject matter
MINIMUM JOB SKILLS, ABILITIES AND QUALIFICATIONS
- Excellent written and verbal communication skills
- Strong attention to detail
- Strong listening and reading comprehension skills to handle incoming inquiries
- Ability to analyze data and present recommendations based on outcomes of analysis
- Strong work ethic and excellent time management skills
- Strong interpersonal skills and ability to work well with people throughout the organization
- Willingness to maintain a professional appearance and provide a positive company image
- Willingness to work non-traditional shifts which meet the needs of the team and company
- Ability to perform under minimal supervision
- Accurate keyboarding skills
* Amynta reserves the right to change job descriptions at any time based on business conditions/need, which includes expanding this job's responsibilities and assigning additional duties consistent with the position's purpose. Reasonable accommodations may be made to enable individuals with disabilities to perform required job duties and functions.
The Amynta Group (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants.
Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity. The Company will accommodate a candidate to the point of undue hardship. Please inform the Company's personnel representative if you require any accommodation in the application process.
