Customer Service Representative II

We’re thrilled that you are interested in joining us here at the Amynta Group!

ESSENTIAL DUTIES
Receive requests to produce documentation for paid off accounts.
Receive incoming calls from client representatives and customers, respond promptly and professionally.
​Use internal systems to receive and update various client requests.
Respond and process a high volume of phone calls received from and made to dealers, DMVs, customers and the Client for outstanding title concerns. Must be able to understand the policies and procedures of both DMV and the Client, fill out forms and have the ability to navigate through the various websites to obtain the necessary information to process the Client's accounts.

MINIMUM JOB SKILLS, ABILITIES AND QUALIFICATIONS

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel. The employee is frequently required to sit; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include Close vision.
Sort documents and folders received daily.
Enters all documents and folders into the correct cell/folder.
Uses handheld scanners to identify/read the bar code son the folders to be filed.
Pulls folders upon request.
Straightens files, performs physical cell audits and cleans up area.
Maintains general organization of file system.
1 year minimum office experience (Required)
2 year's minimum office experience (Preferred)
High School Diploma or GED (Required)
Working knowledge of Microsoft Office (Required)
Mastery of the English language, both written and verbal.
Strong attention to detail, is dependable and follows through.
Ability to read and interpret information.
High level of maturity to handle sensitive and confidential situations.
Strong work ethic and excellent time management skills.
Strong interpersonal skills and ability to work well with people throughout the organization.
Willingness to maintain a professional appearance and provide a positive company image.
Willingness to work non-traditional shifts which meet the needs of the team and company.

****Amynta and its affiliates (BTIS, Clearview,Guardsman, PDP, Etc.) will never ask for your personal information via Google Hangouts, nor do we conduct job interviews via Google Hangout or instant messenger. Please be aware of scams involving these tactics and do not send personal information to anyone representing our company with a free email address (@gmail.com, @yahoo.com, etc.)**** 

The Amynta Group (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity. The Company will accommodate a candidate to the point of undue hardship. Please inform the Company's personnel representative if you require any accommodation in the application process.