What are the responsibilities and job description for the Customer Service Representative III position at 1008 Amynta Agency Inc?
We’re thrilled that you are interested in joining us here at the Amynta Group!
Possesses intense knowledge of the entire title management process including mail and document handling, Title Follow-up, Release, Relocations, Duplicates, etc. Handles account issues/research, lead, trainer, analystESSENTIAL JOB DUTIES AND RESPONSIBILITIES*
- Ability to handle all job duties and responsibilities of CSR I and CSR II
- Document procedures and assist managers with reporting and activity in various areas of title
- Research and resolve difficult account and title issues within the full title management scope (releases, pulls, corrections, duplicates, etc.)
- Sales, Simply ELT client boarding and state ELT enrollments
- Work exception accounts and reporting, determine root cause and take appropriate actions for resolution based off of client/scenario/timing
- Identify and provide solutions for system or process issues and suggest improvements and eliminate errors
- Identify trends in current work flow and foresee potential issues
- Escalates exceptions and issues to supervisor/lead/IT
- Train, advise and direct processes as required
- Coordinates activities of flow ensuring SLA’s are met
- Stay informed on DMV processes, procedures and happenings
- Pinch hits for supervisor
BASIC AND PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE)
- High school diploma
- AA degree or higher preferred. Experience in industry can be substitute
- 3-5 years’ related experience (Preferred)
- Comprehensive knowledge of the field’s policies, procedures and practices
MINIMUM JOB SKILLS, ABILITIES AND QUALIFICATIONS
- Excellent written and verbal communication skills with clients
- Strong listening and comprehension skills to handle difficult inquiries
- Ability to analyze data and present recommendations based on outcomes of analysis
- Strong work ethic and excellent time management skills, ability to multi-task and prioritize
- Strong interpersonal skills and ability to work well with clients and people throughout the organization
- Willingness to maintain a professional appearance and provide a positive company image
- Willingness to work non-traditional shifts which meet the needs of the team and company
- Ability to perform under minimal supervision, shows initative to grow and improve programs
- Leadership skills
- Clerical skills
- Mathematical skills
* Amynta reserves the right to change job descriptions at any time based on business conditions/need, which includes expanding this job's responsibilities and assigning additional duties consistent with the position's purpose. Reasonable accommodations may be made to enable individuals with disabilities to perform required job duties and functions.
The Amynta Group (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants.
Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity. The Company will accommodate a candidate to the point of undue hardship. Please inform the Company's personnel representative if you require any accommodation in the application process.
