Director, Revenue Operations

We’re thrilled that you are interested in joining us here at the Amynta Group!

The Director of Revenue Operations is responsible for driving revenue growth, and optimizing account management processes within the Warranty Consumer Products Group. This role focuses on creating operational efficiencies, increasing revenue opportunities, and improving the overall experience for our partners. The Director will work closely with cross-functional teams to ensure seamless service delivery, identify growth potential, and enhance profitability for both the company and its clients.

Essential Job Responsibilities:

•    Develop and implement data-driven strategies to improve customer retention, revenue expansion, and business development opportunities through proactive account management.
•    Analyze market trends, competitive dynamics, and customer needs to refine sales and pricing strategies, ensuring optimal revenue generation and competitive positioning.
•    Collaborate with internal teams to resolve any client concerns related to sales, service, and claims, ensuring customer satisfaction and retention.
•    Monitor key metrics related to claims resolution, customer satisfaction, & sales 
•    Oversee and coordinate the execution of new program implementations and ensure customers are supported with the necessary tools, resources, and training.
•    Optimize internal workflows and processes to improve operational efficiency and enable growth across client accounts.
•    Establish best practices for account management including, but not limited to meeting rhythms, reporting packages, and training. 
•    Identify opportunities for upselling additional services or products to enhance client value.
•    Develop and manage a high-performing account management team, providing leadership, coaching, and professional development to enhance team capabilities and achieve revenue objectives.

Requirements/SkillS:

•    High School Diploma - bachelor’s degree preferred 
•    5 years relative experience in Account Management, Business Development, or Sales role
•    Experience in the mattress vertical preferred
•    Experience with Excel, Word, Outlook, and PowerPoint. Experience with CRM tools like Salesforce is a plus. Business intelligence tools like PowerBI/Tableau/Qlik are a plus.
•    Ability to travel up to 25% as required.
•    Demonstrated experience as follows:
o    Implement policies and procedures.
o    Executing multiple projects
o    Delegating routine tasks
o    Delivering communications internally and externally to a broad audience
o    Complex technical expertise
o    Lead projects to completion
o    Execution of functional strategy – Intermediate

Qualifications/Personal Attributes:
•    Exceptional communication and interpersonal skills to effectively work with Executive stakeholders, cross-functional teams, and clients. 
•    Ability to balance & adapt to changing client demands, project requirements, and priorities within assigned accounts. 
•    Strategic thinking and problem-solving abilities to drive business growth within key accounts. 
•    Ability to analyze data, make data-driven decisions, and report on both account status & assigned projects in a regular cadence. 
•    Strong presentation and negotiation skills. 
•    Excellent time management and organizational skills. 
•    Ability to manage operational implementation of new clients from start to finish. Work with Management Team and other stakeholders to guarantee that new client launch meets the requirements of the client as well as Guardsman.
•    Ability to conduct annual, bi-annual or quarterly account business reviews as needed with assigned accounts. 

The Amynta Group (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity. The Company will accommodate a candidate to the point of undue hardship. Please inform the Company's personnel representative if you require any accommodation in the application process.