Customer Centric Operations Specialist

Title: Customer Centric Operations Specialist Location: Kennewick, WA About Lamb Weston We love making fries almost as much as you like eating them! Since the 1950’s, Lamb Weston has inspired customers with food they love, trust, and share with families and friends. As a leading global manufacturer of quality frozen potato products with over 9,000 team members around the world, it’s our business to see the possibilities in potatoes and people. We are looking for team members with an appetite for a challenge! People who are hungry to join a winning team and help us make a difference in the world. When you join Lamb Weston, you join a community with a strong support network and training programs designed to nurture, inspire, and help you grow. We are driven by a relentless pursuit of results and by people who think creatively and embrace our values of: Integrity, Teamwork, Inclusion, Drive for Results, and Empowerment. Exactly what you’d expect from the most inventive potato company in the world! Join Lamb Weston! We bring the world together with our fries. Job Description Summary At Lamb Weston our purpose is to bring the world together with our fries and the focus on customer centricity is a key component to our success. Customer Centric Operations provides a differentiated level of service to North American customers and resources dedicated to our top Multinational Chain, Foodservice and Retail accounts. The Customer Centric Operations Specialist is responsible for providing order management support to Lamb Weston’s customers. Daily responsibilities include processing incoming orders received through multiple channels (EDI & Email), providing support to customer order inquiries, processing change order requests, and working collaboratively within the Supply Chain to meet and exceed Lamb Weston’s high service metrics and quality standards. A person in this role will interact with a wide variety of internal departments including Sales, Planning, Logistics and Global Business Services. This team partners with the Supply Chain Customer Facing Directors (CFD) on continuous improvement opportunities, and supports Service as Measured by the Customer (SAMBC) initiatives. Job Description Essential Duties and Responsibilities Individuals in this position must: Provide an exceptional customer experience through positive, friendly, and professional order processing and communication. Review, audit, and enforce purchase order requirements as outlined in the Lamb Weston North American Logistics Policy. Process customer change orders that are aligned with production and logistical priorities. Process customer purchase orders in an accurate and timely manner, ensuring key performance indicators are met. Provide clear and timely communication of order status to Sr. Specialists, customers, sales, and Customer Facing Director (CFD). Work collaboratively with other Lamb Weston Supply Chain departments in support of company strategies. Manage specific customer accounts from order submission through shipment as directed by the Manager. Willingness to participate in special project assignments assigned by the Manager Basic & Preferred Qualifications Skills Required Experience with Microsoft Office preferred including Outlook, Excel, Word, and PowerPoint. Ability to learn new systems quickly; experience in SAP, Salesforce & DOMO are preferred. Excellent verbal and written communication required. Excellent collaboration and teamwork skills. Excellent prioritization skills and attention to detail Job Qualifications Bachelor’s degree in Business Administration or Supply Chain preferred, or equivalent related experience. Experience in Supply Chain, Order Management or Customer Service-related roles Language Skills Ability to read, write and speak in English required. Bilingual skills desirable Work Environment This role will be performed in an office / administrative environment. Travel Travel for this role is typically <5% Industry-Competitive Benefits Coupled with our compensation and bonus incentive programs, our benefits deliver rewards that are market competitive. Some of the most attractive elements of our benefit programs include: Health Insurance Benefits - Medical, Dental, Vision Flexible Spending Accounts for Health and Dependent Care, and Health Reimbursement Accounts Well-being programs including companywide events and a wellness incentive program Paid Time Off Financial Wellness – Industry leading 401(k) plan with generous company contributions, Financial Planning Services, Employee Stock purchase program, and Health Savings Accounts, Life and Accident insurance Family-Friendly Employee events Employee Assistance Program services – mental health and other concierge type services Benefits may vary based on location, job role/level, job status, and/or the terms of any applicable collective bargaining agreements. Job Requisition ID: Req-234477 Time Type: Full time Anticipated Close Date: 05/20/2024 In compliance with applicable state and local laws, Lamb Weston has opted to include a reasonable estimate of the compensation for this role. This compensation is specific to this position and takes into account a number of variables. Actual compensation may be higher or lower in the range posted based on various factors, including, but not limited to, job duties, experience and expertise. A candidate’s work location could also impact the actual compensation being outside of the range to reflect local cost of labor. A reasonable annual estimate of the range for this role based on the variables previously mentioned is: $45,560.00 - $68,340.00 Lamb Weston is an Equal Opportunity Employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status or any other protected factor under federal, state or local law Current Lamb Weston employees, please click here and apply via the Career worklet. Started in 1950 on a small farm in the Northwest region of the U.S., Lamb Weston has grown to be one of the world’s largest frozen potato companies, happily delivering the delicious goodness of fries to more than 100 countries. Lamb Weston has created inventive products and processes that are standards in the industry. When we look at a potato, we see possibilities. Our people are a valuable and integral part of our business and play a vital role in our success as an organization. At Lamb Weston we offer the financial stability and career potential of a true industry leader. Lamb Weston will offer you the opportunity to put your education and skills to work as part of a great team, contributing to the achievement of the organization’s goals and objectives. You will be challenged to take responsibility, drive results, show creativity, and display initiative - and you will be rewarded for your contributions and impact. Let’s explore the possibilities together.

Salary : $45,560 - $68,340