What are the responsibilities and job description for the Overnight Security position at 103 - Raphael Hotel - Autograph Collection?
Description:
A Safety & Security Guard is responsible for providing overnight protection for hotel guests, employees and property. They are also responsible for providing guests with a sense of comfort and well-being by maintaining a level of visibility. There will also be other maintenance duties assigned to be completed overnight by Director of Engineering. Shift is 11 PM - 7 AM.
RESPONSIBILITIES:
- Approach all encounters with guests and employees with a smile.
- Investigates room thefts auto accidents/thefts and assault complaints for guests (not for Associates); serves as the first responder partnering with Department Head/Hotel leadership to write the incident report.
- Assist outside agencies as necessary.
- Provide escort.
- Assist with intoxicated guests.
- Maintain confidentiality with respect to guest and Associate incidents.
- Open secured areas for authorized personnel; checks ID of visitors/Associates as necessary.
- Maintain an awareness of legal limitations of position (i.e. local ordinances state ordinances etc.).
- Respond to security alarms and monitor TV cameras (CCTV) (if applicable).
- Challenge suspicious persons.
- Conduct rounds checking for safety hazards checking lights and door locks and picking up items left on the property.
- Assist during medical emergencies administering First Aid/C.P.R/Heimlich maneuver as necessary.
- Works special functions attends meetings and/or performs other duties as required.
QUALIFICATIONS:
- High School diploma or equivalent and/or experience in a hotel or a related field preferred
- Certificate of Completion in Safety and Security Training (must comply with State requirements)
- CPR First Aid and Heimlich maneuver Certified