What are the responsibilities and job description for the Team Member position at 1043 - Dave's Hot Chicken - Santa Rosa?

In 2017, four childhood friends came up with a simple concept — take Nashville Hot Chicken and make it better than anyone else in America. With only a couple thousand dollars to their name, they boot-strapped a pop-up concept in a parking lot in East Hollywood serving a simple menu of tenders, sliders, fries, and kale slaw — they created a viral cult following with lines consistently over an hour long.

After 6 months of running the pop-up with long lines, the team took the plunge and opened their first physical store in January 2018 in a sleepy strip center in East Hollywood. Demand for their crave-able hot chicken exceeded all expectations and sales have grown every month since opening with consistently long lines throughout the day.

The co-founder, Dave, a chef trained in Thomas Keller’s Bouchon restaurant organization came up with a simple process : take the best quality chicken, prepare the chicken in a proprietary brine, and after deep frying; top the most tender chicken in the world with one of seven signature spice blends.

Summary

The Team Member is

responsible and accountable for performing specific tasks and duties

assigned within the restaurant including guest service, food prep,

restaurant cleanliness and teamwork.

Duties

The Team

Member will maintain a fast speed of service, resolve questions and

concerns of guests, and follow all safety and security procedures.

In addition, they :

Follow the steps outlined in the DHC Training Program to learn new skills, duties, and responsibilities
Communicate to their immediate supervisor when additional training guidance and practice is needed
Understand how each job responsibility impacts guests, employees, and overall restaurant operations

Greet guests, record orders, and serve food and beverages with a

consistently positive and helpful attitude, including answering

questions

Work together with their co-workers to prepare items on

the DHC menu while following cooking instructions, safety procedures,

and sanitary requirements

Use specific kitchen machinery / equipment such as ice cream dispensers, fryers, warmers, etc.

Ensure restaurant cleanliness daily by clearing tables, sweeping and mopping floors, washing / sanitizing / disinfecting kitchen

utensils and high touch-point areas, and servicing restrooms

Handle guests’ concerns and complaints professionally and calmly to resolve problems according to restaurant policy

Maintain a neat and tidy appearance by wearing a uniform and adhering to the uniform policy

Are performance-oriented and performance driven; understand performance expectations and are aware of performance

results

Abide to the rules and direction given by the restaurant management team

Job expectations

Team Member will work productively in a fast-paced environment in which

they will be interacting with guests, work closely with other Team

Members to complete tasks, and conduct other duties assigned by the

restaurant management team.

In addition, they :

Ensure that they abide by company policies and directives

Support the goals, decisions, and directives of the restaurant management team and is not insubordinate

Contributes to the restaurant’s success by accomplishing the expected work during each shift consistently

Communicate effectively with team members and management to resolve any interpersonal issues as needed

Follows all company guidelines for food and cash controls; follows all cost control guidelines to maintain and minimize

restaurant costs; properly uses all products, supplies, and equipment facilities

Requirements

Current student or high school diploma / GED preferred

Must be at least 16 years old

Flexibility to work nights, weekends, and holidays

Ability to stand for long periods of time and work in a fast-paced environment

Positive attitude while conducting any and all duties

Commitment to guest satisfaction

Effective communicator with co-workers and the restaurant management team

Transportation & accessibility

Must have reliable transportation to work

Must have telephone or other reliable method of communicating with supervisor and co-workers

Hours

Must be able and willing to work flexible hours including opening and closing shifts

This includes working weekends / nights & holidays whenever necessary

Skills & Abilities

Excellent time management skills

Strong people / guest service skills

Ability to look at the restaurant operations from a guest’s point of view

Ability to take initiative and solve problems

Able to stand for long periods of time

Able to bend and stoop

Able to work around heat

Able to work around others in close quarters

Able to lift 50-75 lbs. comfortably

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What are the responsibilities and job description for the Team Member position at 1043 - Dave's Hot Chicken - Santa Rosa?

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