What are the responsibilities and job description for the Player Support Manager position at 1047 Games, Inc. (Splitgate)?
A company is looking for a Player Support Manager to build and manage global player support for their gaming products.Key ResponsibilitiesDevelop and implement player support strategies for a live operations environment across multiple platformsOversee external customer service vendors and refine support policiesAnalyze KPIs to identify trends and improve player satisfaction, while addressing high-priority player issues directlyRequired QualificationsMinimum 5 years of experience managing player / customer support teams, preferably in the gaming industryProven experience in building player support workflows and managing multilingual customer support teamsStrong understanding of the game development cycle for live service gamesExperience working in a fast-paced, cross-functional organizationA passion for video games and understanding of gaming culture
