890 Residential Services - Client Safety Navigator

The Client Safety Navigator is responsible for ensuring and maintaining a safe environment for all clients, staff, and visitors, and utilizes de-escalation strategies to address crisis situations and client behavioral issues. Ensure that the building space is safe and secure. The Navigator will control the gate, check clients in when returning from appointments, check visitors in and direct them to a supervisor on duty.    KEY RESPONSIBILITIES   Client Services: Stationed at specific areas of the facility such as the front desk to control the front door/gate or on residential floors to monitor client and facility safety. Welcomes and assists clients when returning from appointments, ensuring that clients sign in and check any bags they may have for contraband. Welcome visitors, check visitors’ credentials, ensure visitors sign in and escort them to the supervisor on duty. Conducts “house runs” to verify if clients’ rooms are in order and if client chores have been completed and reports this information to the team in writing. Performs and documents hourly safety checks to ensure all clients are safe and accounted for. Documents client updates and facility needs in the facility log daily. May work weekends and holidays as needed.  Safety Responsibilities: Ensures and maintains a safe and orderly environment for clients, staff, and visitors. Directs and deflects traffic; de-escalates tense, high pressure, and emotionally charged situations; and fosters a safe, respectful, and welcoming environment. Maintains positive, respectful, non- confrontational behaviors at all times, even when observing, receiving, or de-escalating disrespectful or disorderly behaviors. Performs CPR, First Aid, and administers narcan as needed. Documents incident reports as needed. Makes regular facility rounds to monitor entrances, exits, offices, client rooms, common areas, and building perimeter. Conducts and documents frequent safety checks throughout shift to observe the location and ensure safety of each client in the program. Monitors meal periods in the dining hall. Ensure a welcoming environment by clearing areas of crowds, debris, and out-of-place items. Work collaboratively with service providers and administrative staff to maintain an orderly environment.  Administrative and Documentation Responsibilities: Maintain client sign in/out log, visitors sign in/out logs, hourly safety checks. File incident reports as needed. Communicate client updates and facility needs/updates in writing to the team each shift.        QUALIFICATIONS Education Required:  High School Diploma or equivalent Experience counseling or teaching adults and/or facilitating workshops.  Desired: Familiarity with various supportive counseling strategies and wellness and recovery principles in working with clients with mental health, substance abuse, or co-occurring conditions. At least 2 years of ‘lived experience’ with the community behavioral health system and/or criminal justice system.    Background Clearance   Must complete background check and livescan clearance   Knowledge  Knowledge of San Francisco community behavioral health and public health systems.  Proficient in MS Word, Teams, Excel, PowerPoint, and Internet applications.  Ability to respond quickly and use good judgment in unusual and emergency situations.    Skills and Abilities  Demonstrated ability to interface with diverse, disadvantaged populations with multiple barriers to educational and vocational success, including low literacy, learning disabilities, physical disabilities, history of incarceration, and impaired cognitive functioning.  Proven ability to build strong relationships with colleagues, community organizations, and the broader community.  Understanding of social determinants of health and importance of whole person care.

Salary : $25 - $27