What are the responsibilities and job description for the Customer Care Coordinator position at 109 Clayton Supply Inc.?
Clayton Homes, a Berkshire Hathaway company and the nation's leading housing provider, is a vertically integrated housing company that builds, sells, and insures affordable housing. Our commitment to creating a World Class Customer Experience is unparalleled in the housing industry and we believe it begins with a World Class Team Member Experience. From entry-level to more experienced positions, we're actively recruiting individuals who are passionate, positive, and eager to learn. We then equip you for success, whether you're in the office, in the field, or on the floor. As a member of our team you'll enjoy excellent benefits, opportunities for growth, and an encouraging culture that supports work / life balance.
Customer Care Coordinator
Reports to: Customer Care Manager
Department: Service
Job Status: Full-Time / Hourly
Duties / Responsibilities:
Manages large numbers of incoming calls.
Handles customer complaints, provide appropriate solutions and alternatives within the time limits; and follows up to ensure resolution.
Keeps records of customer interactions, process customer data, and file documents.
Coordinates service requirements of customers effectively and timely.
Takes the extra mile by inquiring about service requests to ensure one-trip service completion.
Collect and produce driver packets for each home
Oversee the sign out of each home leaving the facility
Troubleshoot road repairs when homes experience issues during transportation
Manage bill backs due to driver damage to either homes or community property
Communicates to CX Manager when shipping damages occur
Maintain physical and electronic records, effectively.
Other duties as assigned.
Qualifications:
High School diploma or equivalent.
Minimum 2 years of related experience in customer care coordination / administration preferred
Proficient in AS400 and MS Office Products, including Excel.
Excellent phone etiquette and communication skills.
Must be well organized and able to effectively manage time.
Physical Demands:
Must be able to consistently operate a computer and other office productivity machinery such as telephone, calculator, copy machine, computer printer, etc.
Must be able to communicate with others via phone, email, and in person. Must be able to exchange accurate information with others.
Constantly works in an indoor, temperature-controlled, sealed-window office environment.
Work primarily involves sitting / standing.
Travel Requirements:
As needed, up to 10%
Why Clayton?
A Berkshire Hathaway Company - an integrity-based organization offering unlimited career growth opportunities.
Full-time team members have the flexibility to create their own health, dental, and vision benefits package. Clayton provides competitive 401K programs, including investment options and company matching for full and part time employees after one year to help our team members achieve their financial goals. Additional benefits include paid parental leave, tuition reimbursement, Employee Assistance Programs, and more.
As part of Clayton’s commitment to Opening Doors to a Better Life, Clayton is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program.
Clayton is proud to have earned spots on the following Forbes lists: America’s Best Employers, America’s Best Employers by State, Best Employers for Diversity, Best Employers for Women.
At Clayton, we encourage holistic wellness with physical, nutritional, social, financial, spiritual and occupational programs available online or in-person for team members.
Clayton is committed to a diverse and inclusive workplace. Clayton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Business Unit - B00018
Clayton Supply
