What are the responsibilities and job description for the Customer Care Technician position at 109 Clayton Supply Inc.?
Clayton Homes, a Berkshire Hathaway company and the nation's leading housing provider, is a vertically integrated housing company that builds, sells, and insures affordable housing. Our commitment to creating a World Class Customer Experience is unparalleled in the housing industry and we believe it begins with a World Class Team Member Experience. From entry-level to more experienced positions, we're actively recruiting individuals who are passionate, positive, and eager to learn. We then equip you for success, whether you're in the office, in the field, or on the floor. As a member of our team you'll enjoy excellent benefits, opportunities for growth, and an encouraging culture that supports work / life balance.
Position Summary:
This position is for a full-time experienced customer care service technician. Successful candidates will be required to perform all types of repairs to our homes once delivery has been completed. Must coordinate with both the home building facility and contractors in the process of ensuring an extraordinary experience for the customer. Will be required to prepare daily activity reports concerning project status and report these to the home building facility. The successful candidate will also communicate with customers as it relates to any on-going repairs that are identified.
This position will represent the company when engaging with team members, customers and suppliers, so excellent communication skills are essential.
Key Qualifications:
- Strong troubleshooting skills and thorough understanding of all aspects of construction.
- Superior customer service and interpersonal skills.
- Effective communication, time management organizational and analytical skills.
- Overnight travel is required
Experience:
- Construction Field Service: 5 years
Education:
- High School or GED
Location:
- Rockwell, NC 28138
Business Unit - B00018
Clayton Manufacturing
