What are the responsibilities and job description for the Client Account Manager II - Carrier position at 110 Alaska Communications Systems Holdings, Inc.?
At Alaska Communications, we’re committed to putting our team first, always being customer focused, having a can-do attitude, owning our results and always acting with integrity. This is what we hire for and what our team members exhibit each day. Want to make an impact with us?
POSITION SUMMARY
The Client Account Manager II position sells the organizations products and services into accounts vary in size and scope with targeted accounts requiring strategic planning and having complex requirements. Responsibilities include expanding and developing current accounts and securing new accounts to increase revenue.
ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Essential Functions Statement(s)
Meets or exceeds assigned revenue objectives for a broad array of telecommunications/IT products and services by developing and executing strategic sales plans to business customers.
Sells Alaska Communications products by analyzing customer needs, identifying unique Alaska Communications solutions, conducting high level presentations, closing sales and ensuring proper implementation.
Develops customer loyalty and identify business opportunities by performing quarterly account reviews within assigned territory.
Maintains an ongoing relationship with accounts to ensure a positive customer experience and maximizes sales opportunities. Respond to all customer inquiries within 24 hours.
Targets accounts for business development. Develop leads for potential customers through community events, professional organizations, professional contacts and other appropriate means.
Develops and maintains collaborative relationships with internal employees. Takes initiative to improve processes that will enhance customer satisfaction and/or increase company profitably.
Consistently updates detailed customer profiles, sales activities and contact information.
Performs other duties as assigned and completes projects not specified in this job description.
POSITION QUALIFICATIONS
Competency Statement(s)
Customer Focused – Keep customer interests’ paramount and provide a positive customer experience that is driven by a commitment to customer service that creates customer loyalty and retention.
Accountability - Ability to accept responsibility and account for his/her actions.
Sales Ability - Ability to use appropriate interpersonal styles and communication methods to gain acceptance of a products, services, or ideas.
Relationship Building - Ability to effectively build relationships with customers and co-workers.
Technical Aptitude - Ability to quickly learn and use complex systems and applications.
Business Acumen – Ability to communicate with a high degree of professionalism (written/verbal), effective at decision making, able to forecast sales accurately and analyze financial information.
Communications skills – Ability to communicate (written/verbal/aural) with a high degree of professionalism.
SKILLS & ABILITIES
Education: Bachelor’s degree in business administration, marketing, information technology or other closely related fields. Alternate education and training may be substituted for the degree requirement on a year for year basis.
Experience: Two (2) years of experience in a quota bearing sales environment to include selling products/services to business customers and or a highly consultative sales field. Alternate experience and education may be substituted for the requirement on a year for year basis.
Preferred: One (1) year of telecommunications or information technology experience.
Computer Skills: Demonstrated proficiency working with the Microsoft Office suite, to include Word, Excel, Access, Power Point and Outlook. Sales Force proficiency preferred.
Additional Requirements: Valid driver’s license is required.
We hope you’ll join us as we change lives through technology.
