What are the responsibilities and job description for the Shop Manager position at 1100 Applied Industrial Technologies, Inc.?
Essential Functions & Responsibilities :
- Develop and maintain quality management procedures and practices for the repair division.
- Responsible for order entry and billing.
- Responsible for maintaining a team of technicians with the skills and qualifications to carry out the type of servicing and repairs offered.
- Supervise technicians' performance and arrange training programs to keep the team's skills up to date.
- Prepare schedules and plan staff duty rotations to ensure that servicing and repairs are completed to customer's satisfaction in a timely fashion.
- Select equipment, such as diagnostic tools, to improve / maintain quality and productivity of service / repair.
- Ensure the highest levels of customer satisfaction.
- Responsible for the inventory, ordering and delivery of supplies and equipment needed for service and repair.
- Identify key aspects of the business that affect customer satisfaction, such as availability of delivery services, accuracy of costs, and quality of work. Ensure that all members of the team understand the importance of customer satisfaction and develop training programs to improve customer service standards.
- Responsible for insuring OSHA (Occupational Safety & Health Act) standards and company safety policies are complied with at all times.
- Responsible for a 24 hour response to service requests.
- Analyzes and resolves work problems or assists workers in solving work problems.
Essential Mental Functions :
Essential Physical Functions / Equipment Used :
Preferred Education / Experience :
Work Environment :
Founded in 1923, Applied Industrial Technologies (NYSE : AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity, age, disability, protected veteran status, marital status, medical condition or any other characteristic protected by law.
