What are the responsibilities and job description for the Luggage Attendant position at 1100 West Investments LLC?
POSITION PURPOSE:
Responsible for greeting and welcome all guests to the hotel as well as bidding them farewell. The bell person will escort guests to and from their accommodations, orient them with the features of the property and their accommodations, assist the guest in any way to make them feel more comfortable. Assist both arriving and departing guests with baggage handling.
ESSENTIAL FUNCTIONS:
- Welcome and escort guests to and from their rooms and assisting with luggage.
- Inform guests of all safety features and promote hotel outlets.
- Introduce Mondrian South Beach Preferred Guest Program to guests upon arrival and recognize club members.
- Maintain accurate logs.
- Store guest baggage upon request and assist with the loading and unloading of baggage into and out of automobiles.
- Transport guests and employees in the hotel’s limousine.
- Deliver packages and faxes to guests.
- Decorate the lobby for large arrivals and departures.
- Maintain cleanliness behind the bell stand, in the check-in/check-out area, and in the baggage room.
- Clean the brass bell carts.
QUALIFICATIONS:
- High school degree or equivalent preferred
- Willing to work nights, holidays, and weekends.
- Physically able to carry 75 pounds; able to stand, bend, and move throughout shift.
- Works well as part of a team and on individual tasks.
- Excellent at verbal communication
- Works well and efficiently under pressure.
- Good interpersonal skills and communication with all levels of staff and management.
