Restaurant Supervisor

Purpose:

This is a temporary position supporting the launch and operation of a unique, pop-up restaurant concept within the hotel. The Restaurant Supervisor will play a key role in ensuring the smooth and successful execution of all restaurant operations during this limited-time engagement.

Essential Functions:

• Supervise and guide restaurant staff, including servers, bartenders, bussers, and hosts.
• Ensure efficient and timely service to all guests.
• Monitor food and beverage quality, presentation, and service standards.
• Resolve guest issues and complaints promptly and professionally.
• Adhere to all food safety and sanitation regulations.
• Conduct regular safety checks and ensure compliance with all safety protocols.
• Maintain a clean and organized restaurant environment.
• Assist with ordering and receiving of food and beverage supplies.
• Monitor inventory levels and minimize waste.
• Interact with guests in a friendly and professional manner.
• Anticipate guest needs and exceed expectations.
• Build strong relationships with guests to foster repeat business.
• Train new staff members on restaurant procedures, service standards, and safety protocols.
• Provide ongoing feedback and coaching to staff to improve performance.
• Contribute to the overall success of the restaurant pop-up concept by providing valuable insights and suggestions.
• Assigned other duties by Management.

Qualifications:

• High School Diploma or equivalent.
• 2 years of experience as a Restaurant Supervisor or in a similar role in a high-volume, causal  restaurant environment.
• Experience working in a pop-up or temporary restaurant setting is a plus.
• Strong leadership, communication, and interpersonal skills.
• Excellent organizational and time-management skills.
• Proficient in POS systems and other restaurant management software.
• Knowledge of food and beverage service standards.
• Ability to work independently and as part of a team.
• Strong problem-solving and decision-making skills.
• Excellent customer service skills.
• Ability to work flexible hours, including evenings and weekends.
• Ability to stand for extended periods and lift up to 50 pounds.
• Food Handler's Certification (required).
• TIPS certification (preferred).