Trainer

Summary of the role:

Navitaire, an Amadeus company, is a proven innovator in the travel industry, shaping the way the world thinks about travel. With more than 50 customers worldwide, including many of the world’s most successful hybrid and low-cost airlines, Navitaire offers a unique opportunity to make a significant impact on the world of travel.

The trainer’s primary responsibility is to create training agendas and plans and then conduct client or internal trainings based on the results of a training needs analysis. As a member of a client implementation project, the trainer also delivers support to the project team by providing functional assistance and status updates as necessary. To successfully deliver training, the trainer is required to comprehensively learn and understand Navitaire’s products and keep up to date on new software releases. The trainer works closely with members of the Training, Product, Delivery, and Support teams across all Navitaire offices. This is a hybrid position and would require you to work in our Salt Lake City office 2-3 days a week.

Key Areas of Responsibility:

• Learn, understand, and stay current on product functionality.

• Assess and document training needs of the customer.

• Design, create, and maintain training materials to be used in customer and internal trainings.

• Conduct customer and internal training.

• Support client implementation projects by testing client accounts, conducting training, attending project meetings, answering functional questions, and providing status updates to the Delivery Project Manager.

• Establish a dynamic training environment to accommodate different nationalities, personalities, and needs of each customer.

• Develop and maintain positive relationships with customers.

• Perform other related duties as assigned.

Basic Qualifications:

• Minimum of 3 years experience in either of the following:

  • Professional classroom instruction and presentation skills.

  • Reservations products through development, testing, or support.

• Ability to work 1:1 with customers on-site and virtually.

• Ability to document and solve problems and issues effectively.

• Excellent verbal and written communication skills.

• Ability to work independently in a dynamic, fast-paced environment.

• Flexible work schedule including occasional weekends and holidays; willingness to travel.

Preferred Qualifications:

• Knowledge of airline and/or travel industry business processes

• Knowledge of travel industry groups, practices, and/or standards: IATA, ATA, ATPCo, OTA

• Experience working directly with customers

• IT background

• Experience in conducting virtual trainings

• Bachelor's degree

Working at Amadeus, you will find

🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

🌟 A flexible working model - We want our employees to do their best work, wherever and however it works best for them.

🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

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Diversity & Inclusion

Amadeus is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or a related medical condition), ancestry, national origin, age, genetic information, military or veterans status, sexual orientation, gender expression, perception, or identity, marital status, mental or physical disability status, or any other protected federal, state, or local status unrelated to performance of work involved.

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