What are the responsibilities and job description for the Head of Customer Success position at 11X?
Why 11x Now
11x is an AI and Automation company that builds autonomous digital workers. We're building AGI in the context of work.
Over the past year, we've achieved a 20x increase in ARR and raised $75m from leading investors including a16z, Benchmark, Hubspot Ventures.
But this is only the beginning, our day 1. To keep winning and transform the way every human interacts with the working world, we operate with a culture of relentless ownership, velocity, and a desire to win.
About the Role
We are seeking a highly experienced Customer Success leader with a proven track record of building high-performing teams, processes and strategy in fast-growing SaaS companies. Working closely with our leadership team, you will play a crucial role driving the future of Customer Success for a company growing 10X in the next 12 months.
This role is based in our San Francisco HQ. As a fast-growing company and team, we value working together, in person.
What You'll Do
- Manage, mentor, and motivate a high-performing team of CSMs, fostering a culture of excellence and customer-centricity.
- Streamline our customer journey, building scalable processes as we scale from 100s to 1,000s of customers.
- Work closely with sales and product leadership to ensure best-in-class service and support to our existing and future client base.
About You
11x is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity / expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
