What are the responsibilities and job description for the Dual Rate Valet Supervisor at The Cherokee Hotel at Harrah's - Cherokee, NC position at 12 Oaks Parking?
As a family owned and operated business, 12 Oaks Services has been proudly providing valet and parking service throughout the Southeast for more than 15 years. We are a fun and flexible company to work with and look forward to potentially having you on the team!
We are seeking an experienced, customer service focused dual rate valet supervisor at The Cherokee Hotel at Harrah's in Cherokee, NC. We provide a first class valet parking and seek friendly, outgoing individuals with a desire to create a guest experience that exceeds the guest's expectations.
As a dual rate valet supervisor, you will support both valet and bell operations by guiding the team while on duty. Dual rate supervisors are the linchpin to a successful operation and must always maintain a positive and impactful presence.
FULL-TIME POSITION (OPEN AVAILABILITY INCLUDING WEEKENDS REQUIRED)
Hours: Sunday - Saturday (11:00PM - 7:00AM)
SUPERVISOR DUTIES:
- Guide the team's interactions with guests and fellow employees by being a positive role model.
- Provide oversight to operation through demonstrated competence in guest services, parking strategy and proper reporting.
- Ensure team has tools needed to perform respective duties, share communications through pass along logs, etc.
- Work collaboratively with the valet team ensure prompt service for every guest.
- Train and develop staff as needed to ensure top-level service and hospitality.
- Ensure that appropriate service recovery measures are followed to ensure guest satisfaction with our services and associates.
- Perform ancillary duties as directed.
- Maintain professional appearance of yourself, your team and work area while on duty.
- Give constructive feedback to employees when needed.
- Lead by example in attitude, attendance, punctuality and willingness to do whatever it take to make the team successful.
- Be able to multi-task and prioritize duties.
- Drive vehicles to and from the valet drop off area, parking them safely in the parking area and securing the vehicle
- Greet customers
- Maintain valet area appearance for safety and cleanliness
- Ensure parking areas are orderly
- Maintain professional appearance
- Perform other duties as assigned
- Maintaining a positive attitude as a service professional. Your smile and welcoming words will set the tone for your interactions with guests.
- Greet guests and escort them to their rooms.
- Assist guest with their luggage as they arrive or depart and provide appropriate luggage ticket.
- Maintain proper records of deliveries and pick-ups.
- Work collaboratively with the hotel/valet team to provide outstanding service from the curb; assisting with luggage, packages, etc.
- Offer directional information, driving/hotel related.
- Build relationships while interacting with guests over an extended period of time.
- Assist guests with answering questions; seek out answers when unclear and follow-up with guest.
- Perform ancillary duties as directed.
- Maintain professional appearance of yourself, your uniform and work area while on duty.
- Be willing to accept constructive criticism.
MINIMUM QUALIFICATIONS:
- High school diploma or GED required
- Six months leadership experience preferred
- Excellent oral and written communication skills
- Ability to handle multiple priorities in a fast-paced environment
- Valid driver's license required
- Candidate must submit to and pass a pre-employment drug screen - oral
- Candidate must submit and pass a gaming Work Permit Application
12 Oaks is an equal opportunity employer. 12 Oaks does not discriminate based on race, religion, color, sex, national origin, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
All applicants must submit to and pass pre-employment testing to include background check and MVR (motor vehicle record) review.
