Chapter Head Digital Excellence

The Position As Chapter Head Digital Excellence you are part of Roche Pharma (Switzerland) AG, the Swiss pharma affiliate of Roche with domicile in Basel-Stadt. We are a team of around 160 employees and are committed every day to ensuring that patients in Switzerland have access to Roche's innovative portfolio of medicines. In an open, meaningful and familiar working environment, we solve a wide range of challenges and are an important partner in the Swiss healthcare system. The Head of Quality provides strategic direction and leadership to the local Quality Chapter, acting as local integrator of all quality functions. Furthermore, the Head of Quality contributes to the leadership of the medical team as well as the entire affiliate by providing strong functional expertise and ensuring adherence to the highest quality standards as well as applicable requirements. Key Accountabilities: Digital capability building in RPS Translates Global digital strategy into a RPS digital strategy with clear priorities and accountabilities Creates alignment with enabling teams on strategic objectives leveraging digital Sets and drives the digital agenda for RPS by assessing, implementing, and leading overarching digital projects (e.g. e-learning platform, patient services portal, SEO strategy etc.) Manages the research, analysis, and monitoring of technological developments and designs plans to capitalize on digital market opportunities Represents consumer, marketing, and merchandising point of view to identify new business/content opportunities and effectiveness of digital initiatives Selects, develops, and evaluates employees to ensure the efficient operation of the Chapter Drives digital understanding and co-creation in RPS by setting ambitious and motivating OKRs for the Chapter Actively participates in joint initiatives of Roche Pharma and Roche Diagnostics to find and implement digital health care possibilities Digital Customer Engagement Develops, coaches, and ensures digital customer engagement excellence of all customer engagement functions to accelerate growth and enhanced digital capabilities – considering the Digital Customer Engagement Roadmap (DCER) Effectively drives and implements digital customer-centric collaboration and interaction across RPS (“digital as second nature”) Collaborates closely with the Head of Marketing in: The development of digital marketing programs and overall website strategy to maximize the brand presentation, consumer experience and support the integrated marketing strategy The management of strategies to optimize digital marketing tools and programs such as website customer interface, search optimization (paid and natural search), affiliate marketing, email marketing, online shopping channels, blogs and vlogs The establishment of online content partnerships, measurements of web usage/trends and management of vendor relationships Steering direct advertising programs both online and offline Creation of Digital Solutions Establishes effective cooperation relations between different areas and levels of health care Builds cooperation relations with top IT players (in coordination with Group IT) Works with the development team for implementation and testing of new functions/features Collaborates closely with the Head of Data-enabled Medicine in: Finding the best partners for developing digital and personal medicine, acting as an “interpreter” and a link between medicine and IT with the purpose of creating a whole while understanding the importance of details Solving problems by implementing a user-focused approach – creating new solutions that are user-friendly for patients, doctors, hospitals, public authorities, etc. Internal interactions Enabling Team and other Chapters (especially Marketing & Data-enabled Medicine) Network of other affiliates and the global Roche organization Works closely with Digital Chapters of other Roche sites in Switzerland and with HQ External interactions Swiss healthcare ecosystem (health care ecosystem, patients, customers and other stakeholders) Top IT players Qualification/Knowledge and Experiences University degree, typically with 5 years of experience Proven track record in leveraging digital solutions and technologies Strong business acumen, enterprise and digital mindset Significant experience as operational and cross-functional business leader e.g. Digital or Business Excellence Head Deep understanding of digital customer needs, customer relationship management, sales management effectiveness, new commercial models and (digital) marketing excellence Proven track record to manage multiple projects, to be accountable for individual and team results Experience in innovative digital skills training, sharing best practices and agency optimization Experience working in a matrix and managing diverse stakeholders, including external stakeholders Skills Digital and technology expert Business acumen and financial awareness Excellent presentation and communication skills Fluent in English and German Competencies Selfless Leader, Coach and Mentor – Demonstrates authenticity, transparency, and an understanding of their impact on others Strong interpersonal intelligence – Demonstrates the ability to collaborate and lead teams in a complex matrix environment as well as the ability to build and expand networks Desire and ability to work in an agile organization – Embraces change and new more flexible ways of working that are based on trust and where individual contributors are self-leading and self-learning Mindsets & Behaviors Enterprise and pioneering digital mindset – Demonstrates ambition and curiosity for digital value creation Challenges the status quo, bringing a “how others do it” perspective High level of energy – Hungry to deliver against our North Star Independent and a clear thinker – Demonstrating the ability to balance a strategic vision with purpose driven short- and medium-term objectives/actions to realize RPS ambitions Self-driven with a pragmatic approach Demonstrates strong desire for lifelong learning Demonstrates strong passion in adopting agile approaches and methodologies to engaging customers/patients Who we are At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity. Roche is an Equal Opportunity Employer. We believe it’s urgent to deliver medical solutions right now – even as we develop innovations for the future. We are passionate about transforming patients’ lives. We are courageous in both decision and action. And we believe that good business means a better world. That is why we come to work each day. We commit ourselves to scientific rigor, unassailable ethics, and access to medical innovations for all. We do this today to build a better tomorrow. We are proud of who we are, what we do, and how we do it. We are many, working as one across functions, across companies, and across the world. We are Roche.