Customer Care Specialist I

Customer Care Specialist

1-2-3 Equipment Solutions, a Tech24 company, is a full-service commercial kitchen equipment repair company. We provide complete foodservice equipment maintenance and repair services for restaurants, QSRs, convenience stores, retailers, coffee shops, and concessions operations, specializing in commercial cooking, refrigeration, and HVAC equipment. We are a nationwide company, headquartered in Greenville, SC with local branches located coast to coast.

This is an on-site position in Raleigh, NC, Richmond, VA or Roanoke, VA.

The Customer Care Specialist (CCS) position requires an above average attention to details, concern for the accuracy of work, and a strong commitment to tasks being completed on time. The CCS effectively coordinates multiple team members/subcontractors by performing various coordinating tasks, such as scheduling, expense management, communication, and timesheet/invoice approval.

Responsibilities:

• Monitoring project progress and creating project status reports for Manager/s
• Assisting with resource scheduling, to ensure that team leads have the resources needed
• Scheduling meetings and facilitating communication between the Project Manager/s, leads and stakeholders throughout the project life cycle
• Managing project documents such as the project plan, schedule, or scope statement, as directed
• Executing a variety of administrative tasks such as billing and local invoice reconciliation
• Support team members by ensuring company safety standards are adhered to
• Directly coordinate with customer to coordinate readiness and schedule, as directed
• Provide excellent customer communication
• Establish relationships and collaboration with equipment dealers, customers, and subcontractors
• Assist Project Manager with preparing the overview of the project
• Take part in planning the entire team's schedule
• Issue purchase orders to suppliers and subcontractors as needed
• Facilitate payments of subcontractors as needed
• Coordinate deliveries as needed
• Adjust documentation, if necessary, to execute a successful project
• Professionally interacts with both internal and external customers
• Learns and utilizes Field Service Management Software, Microsoft Suite and tools appropriately
• Adheres to all company policies and procedures
• Update status and resolution in customer's 3rd party portal as needed
• Submits and follows up on estimates inside customer’s 3rd party portal as needed
• Communicates changes to project status to appropriate administrative personnel or management
• Other duties as assigned

Requirements:

• High school Diploma or equivalent preferred
• Project management certification is a plus
• Work well under pressure and ability to meet deadlines
• Exceptional multi-tasking skills
• Previous experience in the HVAC and/or food service industry is a plus
• Exceptional verbal, and written communication as well as problem solving skills
• Proficient computer skills
• Exceptional interpersonal skills and the ability to work well in a team setting
• Exceptional organization and attention to detail
• Engage in a safety-driven work environment
• Dependable and honest professional
• Must be motivated, self-starter, and able to follow through on duties and assignments with minimal supervision
• Global Edge experience a plus

Benefits Include (but not limited to):

• Top pay for experience
• Full benefit package including medical, vision, and dental insurance
• Paid vacation, sick days and holidays
• 401(k) retirement savings plan